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Case Study: Transport for London’s Revenue Protection Officers Train for Community Safety for Accredited Person Scheme

IQ centre Training for Success has been working to provide the Community Safety for Accredited Person Scheme (CSAS) training for staff at Transport for London (TfL). We asked Training for Success to tell us a little more about the training…

 

Transport for London’s revenue protection teams form a critical part of the organisation, ensuring that travellers and commuters can travel safely on London’s vast public transport network, ranging from the iconic red buses of the capital, the London Underground and Docklands Light Railway to the ferries navigating the Thames. Ensuring that fares are paid is vital for the continuing success of this vast operation. However this frontline role frequently brings the revenue protection inspectors into conflict with the public and TfL recognised the need to safeguard the personal safety of their teams and improve their confidence in handling difficult situations. Equally, an understanding of the legislative framework by which the teams perform their role was an important part of the up-skilling requirement.

TfL wanted the training to be undertaken using a blend of both in-house and on-line delivery. They had noted that many staff regularly work on their own so bringing them together and building team skills was an added benefit of the face to face training. The conflict management part of the course was delivered face to face and this allowed team members to practise the skills sets within a safe learning environment. Senior TfL managers were able to critically review the development of the staff members at first hand.

Revenue protection inspectors also need to develop good working relationships with their partners in the Metropolitan Police Service (MPS) and the CSAS course allowed for this with the assessment of certain skills, for example traffic management, conducted alongside the MPS. A spin-off of the training was that it cultivated a positive platform for such partnership working.

Rob McHarg, Operations Director at Training for Success, said, “The weeklong programmes engage with a number of key operational issues that will equip revenue protection inspectors with the skills necessary to undertake an array of legislative responsibilities and enforcement actions, including the issuing of fixed penalty notices and the monitoring of anti-social behaviour.”

Lead trainer Michael Clyne added, “The inclusion of elements facilitated by the Metropolitan Police Service (MPS) demonstrates a firm commitment to partnership working within the Capital.”

Transport for London were keen to see the training accredited, recognising the value this would add to the training and provide participants with a certificate from a nationally recognised awarding organisation. In selecting Industry Qualifications as the awarding organisation to accredit the CSAS training, Training for Success had noted IQ’s growing prominence in providing a wide range of qualifications for those who work in the private security sector. Their commitment to partnership working, as evidenced by their mutual model was also a significant factor.

The qualification is based on the national standards developed in consultation with representatives of Association of Chief Police Officers, ACPO CPI, the Home Office and Skills for Security back in 2007. In preparation for its accreditation IQ required that Training for Success update the content to ensure it met the latest iteration of the standards. During the accreditation process IQ was instrumental in supporting Training for Success to design clear assessment processes, which reflect the practical and operational nature of the programme.

The qualification sits in IQ’s customised framework and has been approved as an IQ Organisation Award at level 2. It should be noted that a learner holding the qualification is not deemed an accredited person, nor do they necessarily hold any specific “powers”; that remains at the discretion of the relevant Chief Constable.

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Nov 18, 2013 03:48 PM
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