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IQ Excels in Customer Survey Results

As part of our commitment to continuous review and improvement, IQ recently conducted a web-based survey of our customers' thoughts and views across all aspects of our performance.
IQ Excels in Customer Survey Results

Graph of the 0-5 rating questions (click to enlarge).

 

The results were hugely encouraging, with over 95% of respondents stating that they would recommend us to other training providers!

 

Other highlights included:

 

  • 100% satisfaction with our customer service levels, with 82% of respondents describing it as 'excellent'!
  • Very favourable views of our EVs, with the most commonly chosen descriptive terms listed as: 'Professional' (36%), 'Friendly' (34%) and 'Well informed' (30%)!
  • Every 0-5 rating question (which are illustrated in the graph) received an average score of 4 or above!

 

One area of slight concern highlighted by the survey was surrounding the usability of the IQR registration system, with several respondents commenting that they felt there was a steep initial learning curve. We will consequently be working hard to address this over the coming weeks and have already produced a range of instructional videos on the system which can be accessed here (please note you will need to be logged in to view them).

If you missed the survey but would still like to give us your thoughts and feedback then we would love to hear from you! You can email us anytime at info@industryqualifications.org.uk.

Many thanks to all those who participated and we look forward to reporting even better results next year!

Jan 08, 2014 11:20 AM
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