IQ Guarantees Results
Industry Qualifications (IQ), the awarding organisation for SIA license linked award, has announced two innovative service undertakings in relation providing a responsive service. From the 1st October, IQ guarantees that it will release results from marked examination scripts within four working days of receipt and where this benchmark is not achieved, the associated candidate fee will be automatically waived. In addition, new applicant centres will be offered a centre approval visit within 15 working days of receipt of completed centre approval submissions, or no charge will be made.
IQ commenced provision of SIA license linked awards for security guarding and CCTV operators on the 12th September, and will offer door supervision awards from the 19th September. “Our objective is to provide good value, high quality awards, underpinned by excellent customer service,” said Raymond Clarke, Chief Executive of IQ. “With a fixed price of £30+VAT for all license linked awards, real and demanding service level guarantees, and a commitment to working with quality providers in an environment which is committed to excellence, we are confident that the IQ offer is extremely attractive to the sector.”