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Resolve customer service problems

 

Unit Number A/506/2158
Unit Level 2
Unit Title Resolve customer service problems
Sector
Credit Value 5 Guided Learning Hours 22
Mandatory Assessments Required

Optional Assessments  of required.

Description

Assessment

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This unit is part of the following qualifications: -

Qualification No.Qualification Title
601/3618/2IQ Level 2 Diploma in Customer Service (QCF)
601/3681/9IQ IAM Level 2 Diploma in Team Leading (QCF)

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