You are here: Home / Qualifications / Qualifications Database / Use questioning techniques when delivering customer service

Use questioning techniques when delivering customer service

 

Unit Number A/601/1222
Unit Level 2
Unit Title Use questioning techniques when delivering customer service
Sector
Credit Value 4 Guided Learning Hours 27
Mandatory Assessments Required

Optional Assessments  of required.

Description

Assessment

Links

This unit is part of the following qualifications: -

Qualification No.Qualification Title
600/2832/4IQ Level 2 NVQ Certificate in Customer Service (QCF)

Downloadable Files

    To access protected files please log in