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Process customer service complaints

 

Unit Number D/601/1522
Unit Level 3
Unit Title Process customer service complaints
Sector
Credit Value 6 Guided Learning Hours 40
Mandatory Assessments Required

Optional Assessments  of required.

Description

Assessment

Links

This unit is part of the following qualifications: -

Qualification No.Qualification Title
600/2832/4IQ Level 2 NVQ Certificate in Customer Service (QCF)
600/5106/1IQ Level 2 NVQ Certificate In Contact Centre Operations (QCF)

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