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Principles of customer service in a contact centre

 

Unit Number F/503/0389
Unit Level 3
Unit Title Principles of customer service in a contact centre
Sector
Credit Value 4 Guided Learning Hours 26
Mandatory Assessments Required

Optional Assessments  of required.

Description

Assessment

Links

This unit is part of the following qualifications: -

Qualification No.Qualification Title
600/6813/9IQ Level 2 Certificate in Principles of Contact Centre Operations (QCF)

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