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Deal with incoming telephone calls from customers

 

Unit Number F/601/1223
Unit Level 2
Unit Title Deal with incoming telephone calls from customers
Sector
Credit Value 5 Guided Learning Hours 33
Mandatory Assessments Required

Optional Assessments  of required.

Description

Assessment

Links

This unit is part of the following qualifications: -

Qualification No.Qualification Title
600/2832/4IQ Level 2 NVQ Certificate in Customer Service (QCF)
600/5106/1IQ Level 2 NVQ Certificate In Contact Centre Operations (QCF)

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