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Communicate information to customers in different but familiar contexts through a contact centre

 

Unit Number H/503/0403
Unit Level 2
Unit Title Communicate information to customers in different but familiar contexts through a contact centre
Sector
Credit Value 4 Guided Learning Hours 12
Mandatory Assessments Required

Optional Assessments  of required.

Description

Assessment

Links

This unit is part of the following qualifications: -

Qualification No.Qualification Title
600/5106/1IQ Level 2 NVQ Certificate In Contact Centre Operations (QCF)

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