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IQ Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (QCF)

 

Qualification Number 600/3125/6
Title IQ Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (QCF)
Category National
Sector Hospitality & Tourism
Operational Start Date 06/09/2011
Operational End Date 31/12/2017
Total Units 1 Mandatory Units
Min Guided Learning Hours 10 Total Qualification Time
Min Age From 16

 


Registration Fee : £15.50 (excluding VAT) 


This is the administrative fee that IQ charges centres to register a learner on this qualification, and NOT a training fee. All fees include registration, certification and postage (delivery rates may apply for postage to international centres). 

 


About this Qualification

The IQ Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism is a qualification for individuals who work or would like to work with customers and wish to provide excellent customer service. This qualification covers the knowledge of the importance of customer service principles to organisations, individuals, and customers; it provides the relevant introductory knowledge of the principles of customer service across sectors, and will be appropriate for staff engaging both with internal and/or external customers. The qualification focuses on understanding the role of the organisation and individuals in proffering excellent customer service and the importance of understanding the needs and expectations of customers. Highlighted in particular is the impact of customer service, importance of customer service procedures, effective communication skills and presentation. The qualification also covers in more detail anticipating, responding and managing customer’s needs and expectations.

Learners can progress to the IQ Level 3 Award in the Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism.

Unit Structure

IQ Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (QCF)
Mandatory UnitMinimum Units:1
 Minimum Credits:1
 UnitLevelCreditGLH
 T/600/1059Principles of Customer Service in Hospitality Leisure Travel and Tourism2110

 


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Interested in this Qualification?
 

Learners

If you are interested in taking this qualification and would like to find your nearest IQ centre, please give us a call on 01952 457 452 and a member of our team will be happy to help.

 

Centres

If you are interested in delivering this qualification, please give us a call on 01952 457 452 or send us a short note using this form and a member of our marketing team will be in touch about further steps.