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IQ Level 2 Certificate in Customer Service (QCF) (CERT. ONLY)

Please note, this Qualification is currently unavailable for new registrations.


Qualification Number 600/6056/6
Title IQ Level 2 Certificate in Customer Service (QCF) (CERT. ONLY)
Category National
Sector General Skills | Hospitality & Tourism | Business & Administration
Operational Start Date 01/08/2012
Operational End Date 31/08/2014
Total Units 2 Mandatory Units
Min Guided Learning Hours 115 Total Qualification Time
Min Age From 14


Registration Fee : £30.00 (excluding VAT) 

This is the administrative fee that IQ charges centres to register a learner on this qualification, and NOT a training fee. All fees include registration, certification and postage (delivery rates may apply for postage to international centres). 


About this Qualification

Important Update: This qualification was withdrawn on the 31/08/2014 and replaced with the new combined qualification IQ Level 2 Diploma in Customer Service (QCF) from 01/09/2014.

  • the last date for registrations was the 31/08/2014
  • the last date for certifications will be 31/08/2016
  • if your centre was only approved to offer this qualification and not the NVQ, you will have to apply to be approved to offer the new combined qualification


Detail of the new qualification can be found here.

The IQ Level 2 Certificate in Customer Service (QCF) is a qualification aimed at those individuals who intend to develop their knowledge and understanding of customer service. It is suitable for individuals working or intending to work in a customer service role. It covers the delivery of effective customer service and supporting the customer service environment. The qualification is generic in nature and therefore relevant to a variety of customer service and associated roles. Objectives of the qualification include preparing learners to progress to a qualification in the same subject area but at a higher level or requiring more specific knowledge, skills and understanding, meeting relevant programmes of learning, preparing learners for employment and supporting a role in the workplace.

This qualification forms the knowledge component of the Intermediate Apprenticeship in Customer Service.


Learners who achieve this qualification can progress to the IQ Level 2 NVQ Certificate in Customer Service (QCF) which forms the competence component of the apprenticeship, or to a variety of other knowledge-based qualifications including the Level 3 Certificate in Customer Service (QCF).

Unit Structure

IQ Level 2 Certificate in Customer Service (QCF) (CERT. ONLY)
Mandatory UnitsMinimum Units:2
 Minimum Credits:13
 J/600/1003Delivery of effective customer service2650
 J/600/0658Supporting the customer service environment2765


Downloadable Resources

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Interested in this Qualification?


  If you are interested in taking this qualification and would like to find your nearest IQ centre, please give us a call on 01952 457 452 and a member of our team will be happy to help.


If you are interested in delivering this qualification, please give us a call on 01952 457 452 or send us a short note using this form and a member of our marketing team will be in touch about further steps.