Skills CFA are are responsible for overseeing the development of the National Occupational Standards (NOS) alongside the promotion of NVQs and SVQs for the following sectors:
- Business & Administration
- Consultancy & Business Support
- Contact Centre
- Customer Service
- Human Resources & Recruitment
- Industrial Relations
- Languages & Intercultural Learning
- Management & Leadership
Furthermore, they provide apprenticeship frameworks suitable for 11 million employees across all sectors of the UK. The apprenticeship frameworks provide on-the-job training coupled with structured, individual technical learning programmes which then lead on to nationally recognised qualifications.
Finally, they undertake continuous research into the changing nature of the occupations they represent as well as providing a range of consultancy services.