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News from the Security Sector

IQ Welcomes BBC Investigation and Calls on the Corporation to Play a Positive Role in Resulting Investigation

Following tonight's broadcast of Inside Out, IQ has released the following press release:

Industry Qualifications (IQ) has today welcomed the investigation by the BBC into the conduct of training providers in the security industry. The programme, which states that malpractice could be common in the industry, specifically accuses Ashley Commerce College, an approved IQ centre, of fraud.

Raymond Clarke, Chief Executive of IQ said “We are deeply disappointed that an IQ centre appears to have been involved in malpractice. Despite requesting details of the evidence for some four weeks now from the BBC, which would have enabled IQ to conduct its own enquiry, our first viewing of the evidence was on the BBC programme this evening.

On face value, the evidence would appear to be damming, but we need to move very quickly to confirm the allegations and identify the scale of the problem. IQ has undertaken three external verification visits to Ashley Commerce College in the past twelve months which did not unearth malpractice. We will review our practices in light of the BBC footage and as more details emerge, to determine whether different approaches might have identified the issue at an earlier stage. “

As reported in the programme, IQ has a zero tolerance approach to malpractice and fraud and will work with regulators to report the matter to the police and play a full part in consequent criminal investigations.

Our primary concern at this time is to identify those candidates whose certificates have been obtained through malpractice.  This is important, both to enable us to identify candidates that are working in the industry without possessing the requisite skills and knowledge, as well as ensuring that those legitimately holding qualifications from Ashley College are not disadvantaged”.

Prior to the broadcast, IQ has released a white paper detailing its views of the changes that are required in the industry to reduce the potential for malpractice. It has provided a statement for learners affected and the IQ Chief Executive appears in a YouTube interview discussing the issues, which can be found on the IQ website.

“We trust that the BBC will now play a part in helping the investigation move forward at an appropriate speed. We have requested all of the footage shot at Ashley College to ensure that we obtain the full and complete picture of what has been happening” said Clarke.

IQ expects to make further comment over the coming days and will share the information with regulators, partner awarding organisations and other stakeholders in the sector to help drive improvement. If you have any concerns about the content of the programme, please contact us on 01952 457452.

IQ have a dedicated page devoted to the investigation which we are keeping updated as news develops. You can access it here.

Mar 24, 2015 09:22 AM

Important Statement for Concerned Learners of Ashley Commerce College (ACC), Ilford

Following today's BBC Investigation IQ has the following statement for those who have studied IQ qualifications at Ashley Commerce College

Update (24/03/15): Following the BBC broadcast, IQ has been working with the regulators Ofqual and the SIA to formulate a plan for identifying learners affected by the fraud. Ashley College will be cooperating in providing access to IQ investigators to learner records starting Wednesday 25th March. At the moment it is not possible to provide information to individual learners but the target is to get through the investigation as quickly as possible. Learners waiting for results are being prioritised. This will be followed by work to confirm that qualifications already awarded are valid. However, we do expect to find evidence that some learners have received their qualifications without having done their course or tests properly. These qualifications will be reviewed.

Original Story: This morning (Monday 23rd March) the BBC broadcast news of “security guard fraud exposed by underground researchers” alleged to have taken place at Ashley Commerce College, Ilford. Their report mentions security guard and ‘body guard’ qualifications, and it is believed that door supervision qualifications are also implicated.

We know that this will leave many learners who attended ACC worried about the authenticity of their qualifications and IQ is working hard to find out how many learners may be affected. So far the BBC have not shared their evidence with IQ so we are not in a position yet to say how individual learners will be affected.

The purpose of this statement is to outline the actions we will take, as the facts become clear, and to assure learners that IQ is doing all it can to move quickly. The following points should provide some clarity, and we will update this statement as and when the BBC provides us with all its evidence.

  1. Ashley Commerce College is the only IQ centre that we know of affected
  2. Currently, all learners who gained SIA-approved security qualifications from Ashley Commerce College are potentially affected
  3. Where we cannot guarantee that a qualification has not been affected by fraud, we are required to remove the qualification immediately and notify the Security Industry Authority (SIA)
  4. Where there is no evidence of fraud by centre or learner, either from the BBC or from our own investigations, we will notify learners and the SIA immediately, and those learners will be removed from the list of potentially affected learners
  5. Learners who are found to be affected will be given the opportunity to take or re-take the relevant test(s), details to follow shortly
  6. The exam board regulator Ofqual is being kept informed of all developments
  7. IQ will be informing the Metropolitan Police
  8. Any learners who have been the victim of fraud should also contact the police

IQ will add updates to this notice as and when we have something new to say – please keep checking back if you believe you may be affected.

IQ have a dedicated page devoted to the investigation which we are keeping updated as news develops. You can access it here.

Mar 24, 2015 04:27 PM

Qualifications Body Leads Review into Security Training Centres

IQ has released the following press release regarding an investigation into possible centre malpractice.

A UK AWARDING BODY has announced an open and thorough review of its quality procedures after a source warned of malpractice in a centre offering security qualifications. The focus of the review will be to determine whether additional approaches could be adopted that might detect malpractice more reliably and quickly.

West Midlands based Industry Qualifications, which oversees colleges and training providers that offer qualifications to the security industry, has briefed both Ofqual and the Security Industry Authority after it was informed of potential fraudulent behaviour at two training centres approved by the company. To date, one of those centres has been identified. Assessments and the issue of qualifications at that centre have been placed on hold while an inquiry is conducted.

Chief executive Raymond Clarke commented: “At the end of last month, a source warned us of malpractice at one of our centres. We take such issues extremely seriously and have decided to look at all of our procedures. Where we find malpractice, certificates will be withdrawn and learners will be given the opportunity to be independently re-tested.”

“It is important that we get to the bottom of this allegation and act to ensure such malpractice cannot be repeated. IQ uses all of the standard techniques deployed by awarding organisations to identify and manage malpractice, but we recognise that approaches can always be improved, and we need to explore whether we can enhance common practice to make it quicker to identify malpractice”.

“We have contacted all of our customers to keep them informed and have briefed both the Security Industry Authority and Ofqual and asked them to guide us in this review process.

“We have a zero-tolerance policy with regard to malpractice and if proved we will take the strongest possible sanctions against the centre. As an organisation we strive to go above and beyond the industry norms and are confident that once the investigation is completed and lessons learnt we will be able to detect the very small minority of failing centres far more quickly.”

“We have also discussed this matter with the police and I hope that, through this honest and open approach, we can stimulate a wider industry led discussion about the identification and eradication of malpractice.

Whilst we are not complicit in this allegation, it is only by working together, in partnership with other awarding organisations and regulators, that we can reduce the risk of fraud and malpractice creating a more secure training platform for all industry stakeholders'.

IQ have a dedicated page devoted to the BBC investigation which we are keeping updated as news develops. You can access it here.

Mar 23, 2015 05:12 PM

Trailblazer for Security First Line Management

The first draft of the Security First Line Management standard has now been completed and Skills for Security are seeking stakeholder views on the proposals through a short survey that can be completed online.

If you would like to comment on the proposals please visit the following link:

Jan 20, 2015 03:00 PM

SIA Launch Consultation on Corporate and Business Plan

The Security Industry Authority are seeking the views of industry stakeholders with regards to their corporate and business plans

The SIA are holding a consultation to gauge the views of stakeholders on their Business Plan for 2015-16 and Corporate Plan for 2015-18. The consultation sets out their high-level draft plans and describes their proposed mission, vision and strategic goals.

They state that they are keen to ensure the next phase of work reflects the views and priorities of those working in private security.

The consultation asks whether you agree or disagree with their proposals and seeks respondents views and comments. They intend to consider all feedback and take it into account before publishing their final plan.

The consultation is available on their website via the following link:

Dec 09, 2014 10:03 AM

Changes to SIA Licence to Practice Qualifications for 2015

As those of you who have recently attended our Security Sector Development Group meetings will know, the SIA is introducing new changes to the Licence to Practice qualifications from 1st January.


To avoid confusion the qualifications will have new titles:


  • IQ Level 2 Award for Working as a Door Supervisor within the Private Security Industry
  • IQ Level 2 Award for Upskilling a Door Supervisor Working within the Private Security Industry
  • IQ Level 2 Award for Working as a CCTV Operator (Public Space Surveillance) within the Private Security Industry
  • IQ Level 2 Award for Working as a Security Officer within the Private Security Industry
  • IQ Level 3 Certificate for Working as a Close Protection Operative within the Private Security Industry
  • IQ Level 3 Award for Deliverers of Physical Intervention Training within the Private Security Industry


Registrations on the current qualification can be made up to the 31st of December 2014. The certification end date is 31st March 2015 giving everyone a minimum of three months to complete. All registrations from 1st January 2015 will have to be on the new qualifications.

IQ has produced a summary of the changes that you can access here. For more information please get in touch.

Dec 01, 2014 03:13 PM

International Certified Security Consultant Qualification - Now Available at IQ Arabia

The security industry has been expanding in the GCC as a result of the recent incidents and events occurring in the region. Awareness amongst organizations, companies and government agencies towards the importance of having a competent security workforce is becoming more essential. This has led to the number of staff working in the security industry to increase. In order to have an effective workforce, staff must be well trained and be able to apply their training on the job effectively. This will be achieved with the right planning, management, decision making and implementation of decisions effectively. A job only a security consultant can perform and accomplish.

IQ Arabia and Buckinghamshire New University have signed an agreement for the delivery of the (ICSC) International Certified Security Consultant program. The Qualification which is owned by Buckinghamshire New University is now available in the GCC through IQ Arabia which has exclusive rights for the qualification in the region.

Both organizations have reached a mutual agreement in to providing the ICSC training course in the GCC region in accordance with the needs that are required from security personnel taking in to account the region’s culture. The ICSC course has been modified and customized to fit and adapt to the requirements that create the most prestigious and useful modules that one participating in the course may benefit from.

At the end of the training course, participants who have passed the training will receive a certificate from IQ Arabia as well as from Bucks New University.

The ICSC training course is aimed at individuals who wish to secure employment at a management level within the security industry or sectors related to the security industry. It can also be applied as part of continuing development to aid future licensing criteria by the SIA or any other security related field.

Additionally, the ICSC is aimed at non-security industry candidates who may be broadening their service to target larger companies. These organizations may need higher level of general security and may seek and employee responsible for all security issues and wider organizational resilience.

For more information regarding the ICSC qualification and registration, please contact:

+965 22275477
+965 22275478

Or email at:

Nov 28, 2014 11:17 AM

Guarding Ghouls at Farmageddon

IQ centre Clinton Training recently provided training for staff at Farmageddon, a popular Halloween tourist attraction based in Lancashire

Clinton Training has recently provided Fire Safety Awareness and Door Supervision training to stewards operating at Farmageddon, a popular haunted attraction in Ormskirk, near Liverpool.

Based in a farm, Farmageddon is a scream park that opens annually during Halloween where visitors can expect a terrifying night of spooks and monsters. Thousands of visitors book months ahead to attend the event and in order to comply with Lancashire County Council licensing requirements a number of staff must undertake fire safety awareness and door supervision training. Clinton Training trained 25 staff in 2013 and re-engaged in 2014 to train a further 25 staff.

Stephen Houghland, Managing Director of Clinton Training, said, "This is a very popular tourist attraction, and Clinton Training was happy to assist the team at Farmaggedon with their training needs; it is good to see an organisation investing in their staff, not only training their staff but going the extra mile and qualifying them too."

For more information please visit and

Nov 05, 2014 11:08 AM

Upcoming Changes to Security Licence to Practice Qualifications

As part of the SIA's commitment to maintaining qualifications that are relevant and up to date, eleven security and Licence-linked qualifications are currently being revised and will be replaced by new qualifications on the 1st January 2015.
This includes the current licence to practice qualifications in Door Supervision, Security Guarding and CCTV (including the Scottish variants) as well as Close Protection, Delivery of Physical Intervention Training and Upskilling.

The current qualifications will be expired on the 31/12/2014 and the certification end date will be 31/3/2015. 

Centre that are already approved to offer any of these qualifications will be automatically approved to offer the new equivalent qualifications (as long as centres continue to meet all requirements).

To discuss the upcoming changes to the qualifications in more detail IQ will be hosting two meetings of our Security Sector Development Group in November on the following dates:


  • Birmingham - Friday 21st November (pm)
  • London - Thursday 27th November (pm)


More information on these free events will be available next month but if you are interested in reserving your place at either event please email Tom at

Sep 26, 2014 02:32 PM

IQ Security Sector Development Forum 2014

Join IQ at a mini symposium on how the private security industry can recognise and deal with the exploitation of vulnerable people

Delve deeper into the new SIA Licence to Practice content!

IQ is delighted to reveal that we will be holding another meeting of our Security Sector Development Group on the 27th June and we hope to see you there!

As well as providing an opportunity to network and hear the latest sector developments, attendees will have the opportunity to speak with SIA competency manager Tony Holyland and will participate in a session led by Chris Stanway on recognising and dealing with the exploitation of vulnerable people, which should prove invaluable for anyone involved in delivering the new SIA content

All those who attend will of course receive an IQ professional development attendance certificate to evidence their CPD.

There is no cost to attend and lunch will be provided so be sure to confirm your place by emailing with the name(s) of those attending! If you have any questions about the event please contact Tom Roberts on

We're sure the programme will prove very popular so we have booked a larger venue than in previous years. Please feel free to forward this invitation to anyone else who you think might be interested.

IQ will be sponsoring a free event for centres interested in offering functional skills or apprenticeships at the same location during the afternoon, run by EM Skills, our partner for IQ functional skills provision. You are very welcome to stay for this event too. To book onto the afternoon event please go to

The Security Sector Development Forum details are as follows:

Date: Friday 27th June 2014
Time: 0930 to 1245 hours
Location: The Riverside Centre, Riverside Ct, Derby DE24 8HY


9.00 - 9.30 Registration
9.30 - 9.45 Welcome and Introduction, Sallyann Baldry, Head of Business Development, Industry Qualifications
9.45 - 10.15 Update from the SIA - Tony Holyland, Competency Manager, Security Industry Authority
10.15 - 12.00 New SIA Content; Recognising and Dealing With The Exploitation of Vulnerable People – an Insight for Trainers in the Private Security Industry.

A professional development session from Chris Stanway of Kate Cairns Associates:

In October 2013 the Security Industry Authority (SIA) required that additional content regarding the role of door, guarding and CCTV surveillance staff in protecting vulnerable people from sexual predators be added to the licence to practice qualifications. The content was adapted from materials produced by the Child Exploitation and Online Protection Centre. This session from leading experts in childhood trauma, Kate Cairns Associates, will provide security trainers with a greater insight into this topical and important issue.

The content of this session will enhance your teaching of the new SIA content and increase your understanding of broader aspects of child protection and safeguarding:
  • Understanding trauma
  • Developing skills in recognising and protecting vulnerable people and promoting recovery from trauma
  • Understanding key issues in working with young people in adolescence and adolescent self-harming behaviours
  • Reporting child abuse
All attendees will receive an IQ professional development attendance certificate.
12.00 - 12.15 Plenary; questions for the speakers and a summary of actions arising from the meeting; facilitated by Sallyann Baldry
12.15 - 12.45 Lunch and networking
12.45 Meeting closes

We hope to see you there!

May 21, 2014 03:42 PM

SIA Launch Consultation on New Licence to Practice Specifications

The SIA are looking to revise their core competency specifications, which form the basis of the qualifications linked to SIA licensing. The specifications outline what an individual needs to know and be able to do in their role as a security operative.


IQ would encourage all centres and individuals involved in the delivery of these qualifications to let the SIA know their views on the proposed changes to ensure they continue to remain relevant and up to date.

The survey is available on the following link:

Apr 29, 2014 02:52 PM

IQ and Essence X Reach Agreement on India

Industry Qualifications Ltd (IQ), the UK regulated awarding organisation, has announced that it has reached agreement with Essence X, a partnership between Dark Star Risk Consultancy and The Global Energy Group, to offer IQ Qualifications in India.

The agreement allows for the distribution of IQ British and International qualifications, and the development of qualifications suitable to employers in India as well as employers of Indians abroad. The initial focus will be on the Security, Information Technology, Engineering and Electronics industries, wherein Essence X has developed relations with some key stakeholders.

In welcoming the agreement, Raymond Clarke, Chief Executive of IQ, said “We are delighted to have reached agreement with Essence X and have been hugely impressed by the commitment of the partnership in playing a central role in the development of Technical and Vocational Education and Training in India. IQ looks forward to playing its part in supporting the development of a world-class educational framework which is cognisant of and responsive to the needs of the Indian economy”.

Karan Dhaul, Chairman of Essence X said “We are working closely with IQ to build the capacity and capabilities of India as a world leader in supply of skilled Manpower and the capabilities of Essence X as the pioneer of customized qualifications that may be recognized worldwide . We look forward to working with Indian employers as well as Placement organizations worldwide to ensure that we offer high quality industry qualifications against international standards. We believe that Essence X will be able to provide an effective bridge between the Indian economy and international standards.

It is anticipated that Essence X will be offering the IQ qualifications by mid 2014, after conducting a detailed needs analysis across various sectors, in order to support the development, adaptation and implementation of IQ qualifications in India.

Further details for editors:

Industry Qualifications (IQ) provides a new approach to the operation of an awarding organisation and is approved by UK qualifications regulators, including Ofqual. It is a mutual awarding organisation that is owned by its members working across a range of economic sectors. IQ values partnership and enjoys a world class reputation for the integrity of its assessment, governance and relationship with stakeholders.

Essence X is an Indian company involved in providing consultancy & qualification services in the fields of Security, Information Technology, Engineering and Electronics. The company has strategic tie ups with various stakeholders and vocational training providers pan India. With its vast experience and knowledge of the Indian training sector Essence X is ideally placed to identify, adapt and develop IQ qualifications and training in the Indian context.

Apr 15, 2014 09:40 AM

IQ Founder Members SAFE and the ABI Announce the ABI Academy

The Association of British Investigators (ABI) has announced that it has reached agreement with training company SAFE, to run the ABI Academy.

The Academy, which will provide access to ABI approved training and IQ qualifications in response to the emerging requirements for SIA licensing and other ABI training initiatives, is designed to provide an effective platform for the educational activities of the ABI.

Under the agreement, the ABI Academy will utilise SAFE expertise and resources to operate a quality hub centre for trainers wishing to offer IQ Qualifications but who perhaps require back office assistance, provide learning materials for providers, and work with IQ to approve third party training as part of the ABI Approved Trainer Scheme.

Tony Imossi, President of the ABI said, “The ABI is aware that the market for training in advance of licensing is already beginning to move and it is important to the Association that it provides the best possible advice to its members and those wishing to undertake training. Whilst the SIA is still to finally confirm the requirements for training we are sufficiently confident that the current awards offered will be recognised in full, perhaps with the requirement for some top up training after the Home Office has completed its consultation. For those wishing to prepare early for licensing, the Academy should be a useful addition”

Gary Scruby, Managing Director of SAFE said “We are delighted to be working with the ABI. SAFE has some 8 years of experience in running qualifications quality hub operations and providing learning resources and we look forward to using this experience in support of the private investigation sector. Details for approving ABI Academy Approved Training Providers will be published later this month and we expect the Academy to be operational in the coming weeks”.

IQ is working closely with the investigative sector through its relationships with both the ABI and the Institute of Professional Investigators (IPI), who are also a founder member of IQ, to ensure that our qualifications are responsive to sector needs.

Full details of the Academy contact numbers and procedures will be included on the SAFE and ABI websites shortly ( & For advance information, please contact Gary or Amy at SAFE on 01952 457 452.

Jan 06, 2014 12:11 PM

Case Study: Association of Chief Police Officers (ACPO) Academy

IQ Centre Training for Success (TFS) has designed a new qualification based on the Community Safety Accreditation Scheme to attract more young people into the private security sector. We asked them to tell us more!

How can we bring a higher calibre of staff into the private security sector? How can we attract more varied backgrounds; more women, younger entrants, and more ethnic minorities? Rather than continuing to recruit from the Police, HM Prisons and the armed forces, why not take school-leavers? For if the armed forces take 16 or 18-year-olds, why can’t private security?

These are the questions that The Cardinal Group set out to address, in partnership with TFS, with the launch of the first ACPO Academy at Ashfield School at Kirkby-in-Ashfield in September 2013. After looking at these questions they concluded that much of what was needed to entice young people into a security career depended on schools and their careers teaching, including ensuring that pupils and teachers had appropriate role models to follow.

The learning programme that they designed in response, which has now been successfully realised at Ashfield, is delivered through 37 sessions across the school term and is centred on the use of rolling case studies. The content itself is delivered by trainers drawn from a number of disciplines, including the police and wider criminal justice system, which helps to introduce students to the array of careers available to them within the sector.

Throughout the programme, the students study a wide range of topics including, what is meant by the ‘extended police family’, methods of crime reduction and problem-solving in community safety, the law for accredited persons, and how to be effective in the role; by improving communication skills, managing conflict and being assertive, as well as basic principles of risk-assessment. Learning outcomes include being able to record evidence, to manage a crime scene or incident, to use a radio and other communications equipment; and to deal with emergencies.

TFS, the training and content provider for the academy, has designed a Level 2 training course in Community Safety that will be awarded by Industry Qualifications (IQ). The content mirrors the existing adult award that can lead to the accreditation of some basic police powers under the Home Office approved Community Safety Accreditation Scheme (CSAS).

IQ was instrumental in supporting TFS to design a clear assessment process which needed to reflect the practical and experiential nature of the programme. What’s more, IQ’s position within the private security sector was an important factor that featured highly in the Academy’s selection of TFS as the content provider. The fact that the qualification was awarded by a national awarding body like IQ was instrumental in the school’s decision to adopt the programme and place it within the existing and popular ‘uniformed services’ portfolio.

Inspector Richard Stones (CSyP), who serves as Vice Chair at Ashfield School, said “ACC Sue Fish, ACPO lead on business crime, has driven important alliances between the police and the private security sector. The creation of the first ACPO Academy, a vision of the Cardinal Group, is a great example of this drive.

As Vice Chair of Governors at Ashfield School and as a serving Police Officer with a keen interest in security, I was eager for the school to develop a programme that provided students who aspire to join the uniformed services with a course that broadens their horizons and exposes them to the potential of working in the private security sector, the extended Police family or the wider criminal justice sector.

The Cardinal Group’s vision, supported by training providers TFS, has done just that. Current events have raised awareness of the need for effective security and this course provides the knowledge necessary to make a career in security or law enforcement a career choice from school. The skills and qualities gained from this course will prepare students for the challenges this career choice may present and gives a useful insight into community safety, the criminal justice system and partnership working.”


Operations Director at Training for Security, Rob McHarg agreed with this sentiment, saying “The TFS course development for the academy will equip successful pupils with a skill-set that will provide them with a significant appreciation and application of the key aspects that underpin local community safety and will offer up a potential future career path within the private security sector and the wider criminal justice system.”

Finally, Jason Trigg, CEO of The Cardinal Group, stated that “The Cardinal Group are proud to be the principal partners with ACPO on this unique endeavour. TFS has expertly crafted a learning programme which can be duplicated within other schools throughout the country.

I am committed to the vision of developing sustainable partnerships with ACPO and believe that this initiative provides an overt and welcome platform for supporting the principle of the extended police family.

My thanks are also due to Richard Vasey the Headmaster of Ashfield School for trusting in the Cardinal vision and Julie Taylor (Head of vocational training) for facilitating the inclusion of the programme within the existing uniform services agenda.”


If you would like to tell us about the work you are doing with IQ, please get in touch.

Dec 09, 2013 04:45 PM

Case Study: Association of Training Providers Formed to Deliver the IQ Level 3 Award for Professional Investigators by E-Learning

On Friday 22nd November 2013, the Association of Training Providers was launched at the Doubletree by Hilton Cadbury House Hotel near Bristol. We asked IQ centre Bisio to tell us more about the Association…

The Announcement of the licensing of Private Investigators was finally made by the Home Secretary, Theresa May, on the 31st July 2013, 12 years after the passing of the Private Security Industry Act 2001. Nevertheless, this spontaneous announcement still seems to have come as a bit of a surprise to the industry with only a handful of training providers available to deal with what is thought to be thousands of investigators caught by the licensing regime. The Home Affairs Select Committee, which had conducted an enquiry into the work of Private Investigators, had recommended that the title Private Investigator be a ‘protected title’ in much the same way as ‘Social Worker’. This was rejected by the government in its Command Paper presented to Parliament which recommended that ‘investigative activity’ should determine whether an individual needs to be licensed. On the 20th September 2013 BS 102000, the code of practice for the provision of investigative services, was published which highlighted, in Appendix B, the scale of those ‘investigative activities’.

The industry is now faced with one of its biggest challenges; how to deliver high quality and professional training to thousands of investigators, many of whom already have a wealth of experience. With the Level 3 Award being a knowledge-only based qualification with no requirement to demonstrate a practical ability, the answer lies in E-Learning where investigators can revise what they know and study what they don’t’.  Bisio Training has spent two years creating over 30 E-Learning tutorials covering all the essential criteria and learning outcomes for the Award. Available to anyone with access to the internet, Bisio has managed to replicate the classroom environment by not only creating a ‘Document Library’ and an ‘Online Chat Room’ but also its own unique ‘Ask the Tutor’ facility. Finally, with an ‘Examination Simulator’ and a bank of some 250 questions, Bisio has also managed to replicate the examination room where students sit mock examinations; a great opportunity to practice for those who have not sat one for years.

The SIA made it quite clear that any competency training had to be flexible. Bisio is not claiming that the Level 3 Award will make an investigator a competent surveillance operative or interviewer. On the contrary, an investigator wishing to specialise in a particular area of investigation is strongly advised to undertake experiential learning courses.

In order to provide learners with a flexible training solution, Bisio has collaborated with a number of other training providers throughout the UK to form the Association of Training Providers. Learners can now enrol on the E-Learning course at their nearest centre and do the course from their home or office, in their own time and at their own pace, without any loss of business or incurring of the additional expenses associated with face to face training.

With QS Security Group covering Northern Ireland, Graspan Frankton the North and North East, CrimeDeter the Midlands, CSS Training London, Bisio Training Wales and the West Country and Global Integrity Training the South and South West of England learners are never more than a couple of hours drive from an examination centre.

A spokesperson for the Association said:-

‘It was imperative that all of the centres were accredited and we are most grateful to Sallyann and the team at IQ for their professional advice and guidance throughout the process, particularly the information regarding hub and satellite arrangements. Nothing seemed to be too much trouble for them and the help given to us in approving the centres so quickly has meant that the association is now in a strong position approaching 2014, a really important and significant year for the private investigation sector’.

The E-Learning course has already attracted a lot of attention among investigators and some equally impressive feedback.

‘Enjoyed it, it’s a great resource’.  James Bish, Major Crime Investigator.

‘I am impressed by Bisio’s Level 3 Award for Professional Investigators Course, its content stood out from the rest; all modules are well thought out, relevant and easy to navigate. I am confident that the course will provide my team and me with every opportunity to pass the exam and gain the qualification’. John Jones, Managing Director of CrimeDeter.

Andy Tish, Managing Director of Bisio Training said of the course:-

‘We have all been on residential courses where so much time is taken up in front of a PowerPoint. Bisio sees this as a waste of valuable time and technology and believes learners should only need to attend face to face training courses to learn and demonstrate practical ability, not to assimilate knowledge. Bisio is a progressive training company and together with the other training providers in the association is now more than capable of delivering the IQ Level 3 Award for Professional Investigators to the thousands who now need this mandatory qualification’.

For more information on the Association of Training Providers, click here.

If you would like to tell us about the work you are doing with IQ, please get in touch.

Dec 06, 2013 04:18 PM

Skills for Justice Awards and IQ to Collaborate with Historic Agreement

SFJ Awards and IQ have entered an agreement to cooperate and establish collaborative working.

SFJ Awards, the specialist awarding organisation for the Justice and community safety, police and law enforcement, custodial, legal, fire and armed services sectors, and mutual awarding organisation Industry Qualifications (IQ), have entered an agreement to co-operate and establish collaborative working on a wide range of issues across the Justice and community safety and private security and safety sectors.

The ground breaking agreement will result in each organisation becoming a co-ordinating quality (hub) centre of the other, offering the awards of the other that are relevant to their own sector/customer footprint. The two organisations will also co-operate on product development, technical and IT matters along with international issues where appropriate.

Raymond Clarke, Chief Executive of IQ said “This is an exciting development which creates a seamless interface for qualifications across both the wider justice family, and areas involved in the management and mitigation of risk, such as fire safety. The agreement will allow each organisation to expand the range of products available to its centres and we expect to be able to work together on the development of qualifications and learning support products where there is a shared interest.”

Adrian Jackson, Managing Director of SFJ Awards said, “Both SfJ Awards and IQ are committed to providing sector specific qualifications of the highest quality and the relationship is a comfortable fit. The agreement ensures that each organisation can harness its own specialist expertise for the benefit of the relationship and our customers.”

The two organisations have already begun to work on responding to a number of international opportunities, and have established the detailed mechanisms for the operation of quality hub centre arrangements. SfJ Awards will also adopt IQ Functional Skills within the coming months.

For further details, please contact Raymond Clarke at IQ on 01952 457452 or Adrian Jackson at SFJ Awards on 0114 231 7397.

Nov 06, 2013 04:03 PM

Changes to the Delivery of SIA Licence Linked Qualifications

The SIA have recently announced details of new content that must be delivered as part of the licence-linked qualifications.

The new content must be implemented by the end of October and relates to the following subjects:

a.    identifying vulnerable people
b.    describe action that can be taken to protect vulnerable people
c.    identifying the behaviour of sexual predators
d.    identifying indicators of child sexual exploitation.

Please note that there is no change to the minimum contact hours. IQ will be updating our qualification specifications and other relevant documents shortly to reflect these changes. The full SIA instructions can be found below or alternatively you can download a PDF version here.

Instructions to training providers on the delivery of SIA licence-linked qualifications.

Please read this document very carefully as it contains important information regarding the content of training that you must deliver for licenced-linked qualifications.
1. The qualifications required for a SIA licence contribute to ensuring the safety of security operatives and the public.  They do this because they contain important content on safety issues that individuals applying for a licence have to learn.

2. The work of training providers is crucial in making sure that security operatives have the knowledge and skills that are needed to keep themselves and the public safe.

3. This document contains instructions on training that you must deliver as part of the licence-linked qualifications.  We have given you advice on what content must be included.

4. This content relates to some areas that you already deliver.  The purpose of this additional content is to raise awareness of some more ways in which security operatives can help safeguard the public.  There are four basic areas that are covered;

a.    identifying vulnerable people
b.    describe action that can be taken to protect vulnerable people
c.    identifying the behaviour of sexual predators
d.    identifying indicators of child sexual exploitation.

5. We are requiring you to cover these areas in the training because there is clear evidence of the risk posed to the public and we, the Home Office and the Police as well as agencies like the Child Exploitation and Online Protection Centre feel that security operatives can help to keep people safe.  We have detailed where this extra training should be included within this document.

6. You should be delivering this extra content from the end of October 2013.  Some of this content can be delivered as part of the non-contact time, although the content relating to ejections and refusal of entry of vulnerable people will need to be delivered as part of the contact time for the conflict management unit. This training does not mean a change to the minimum contact hours.  Your awarding body will want evidence that this training is being delivered.

7. I want to thank you for your help in this.  I know you will want to help in this important work and I suggest that we should all be proud of the fact that so many agencies recognise the value of the training you deliver.

Additional Training for the Level 2 Award in Door Supervision.

1. This document details additional training that you must deliver against the learning outcomes in the Level 2 Award for Door Supervisors.

2. Each of the areas of training that you must include show which area of the existing ‘Specification for Learning and Qualification’ to which they relate.

Definition of a vulnerable person.

Why you need to deliver this training.

Door Supervisors already make a major contribution to the safety of customers in pubs, bars and clubs.  We want to make sure that Door Supervisors recognise customers that may be vulnerable.  This will help Door Supervisors deal with incidents in a way that will ensure the safety of customers.

There have been occasions where vulnerable customers have been victims of crime in the night time economy.  This training will help reduce the risk of this happening in future.

Where does this training relate to the current syllabus?

This training relates to Section 8 of the ‘Specification for Learning and Qualifications for Door Supervisors’.  It specifically relates to the outcome ‘Demonstrate an understanding of how to remain alert and vigilant of unusual and suspicious activity’.
It is covered by Assessment Criterion 8.3 of the qualification unit - Identify indicators of unusual and suspicious activity

What you must deliver.

The following content has been adapted from learning materials produced by Northumbria Police.  You should use and adapt them so that you are able to deliver training to allow Door Supervisors to recognise a vulnerable person.

Additional Training –

Identify factors that make a person vulnerable.

The following factors can lead to a person being vulnerable;

1. Being under the influence of Alcohol or Drugs:
People under the influence of alcohol or drugs can be vulnerable because they can have;

  • reduced inhibitions
  • decreased ability to make considered decisions
  • changed perceptions of their own abilities and limitations
  • become overly gregarious
  • display aggression
  • lack of spatial awareness increasing the likelihood of them hurting themselves or others.

2. Individuals that are alone or are receiving unwanted attention.

  • Individuals that become separated from their friends or appear lost or isolated can be vulnerable.
  • An individual receiving unwanted attention over a period of time or is being followed or threatened can also be vulnerable.

3. Potential victims of domestic violence.

  • Victims of domestic violence can be at an increased risk of assault and harm, which may be fuelled by alcohol.

4. Young people

  • Whilst anyone can be vulnerable, this is especially true of people under the age of 18.

5. Presence of a sexual predator.

  • A person will be more vulnerable if they are the target of a sexual predator (recognising the behaviour of a sexual predator is covered below).

Identify the behaviour of sexual predators

Why you need to deliver this training.

Vulnerable people can be at risk from sexual predators.  This training will allow Door Supervisors to recognise the behaviour of sexual predators and allow them to protect vulnerable people and stop crimes being committed.

Where does this training relate to the current syllabus?

This training relates to Section 8 of the ‘Specification for Learning and Qualifications for Door Supervisors’.  It specifically relates to the outcome ‘Demonstrate an understanding of how to remain alert and vigilant of unusual and suspicious activity’.

It is covered by Assessment Criterion 8.3 of the qualification unit - Identify indicators of unusual and suspicious activity

What you must deliver.

The following content has been adapted from learning materials produced by Northumbria Police.  You should use and adapt them so that you are able to deliver training to allow Door Supervisors to recognise the behaviour of a sexual predator.

Additional Training - Identify the behaviours of potential sexual predators.

1. What is a sexual predator?
A sexual predator is a person who commits sexual crimes. Sexual predators are often friendly and self-assured and can be any race, profession, level of intelligence or age. A person can be a predator if they are ignorant to the fact that a person cannot consent to sex if they are drunk.

2. How does a sexual predator pick victims?
Sexual predators may select or target victims based on

  • vulnerability
  • availability
  • gender
  • location
  • race
  • appearance.

3. How to spot sexual predators and what action you can take.

  • A sexual predator may be a lone male.  If you see a woman being pestered, there are options you have.  This might include approach the woman being pestered to assess her safety, informing the venue management or calling the police.
  • Sexual predators can use drugs such has Rohypnol to facilitate their crimes.  If you find drugs that you think might be Rohypnol or a similar drug that you feel may be used to facilitate a crime then call the police.
  • If you see a heavily intoxicated female and male exiting the premises consider intervening to seek clarity of the relationship to ensure the safety of the female.
  • If there is a regular lone attendee at your venue you probably know who these individuals are. Do they leave with different women every time they come? Do the women appear intoxicated? If so then this may an indication of a sexual predator.

Understanding the risks to vulnerable people being ejected from, or refused entry to, a venue.

Why you need to deliver this training.

Often people can be vulnerable if they are ejected from a pub or club or refused entry.  They can be separated from friends and find themselves alone and vulnerable.

Where does this training relate to the current syllabus?

This training relates to the ‘Specification for Learning and Qualifications in Conflict Management.  Specifically, it relates to Session 4b: Application of Communication Skills and Conflict Management for Door Supervisors.  The content should be delivered under sections 1 Refusing Entry to a Customer and 2 Ejecting a customer from the venue.

What you must deliver.

The following content has been adapted from learning materials produced by Northumbria Police.  You should use and adapt them so that you are able to deliver training to allow Door Supervisors to ensure the safety of vulnerable people who have been ejected or refused entry to a venue.

Additional Training - State factors to consider when ejecting or refusing entry to a person that may be vulnerable.

1. When a Door Supervisor ejects an individual or refuses them entry to a venue, he or she should consider whether this leaves the individual vulnerable.  If so, then the Door Supervisor should consider if there are ways that the welfare of the individual could be protected.

2. When refusing entry or ejecting someone that may be vulnerable from a venue, the following should be considered;

  • Is the person under the age of 18 and in need of particular help (see Considerations for Dealing with 14-18 year olds under incident scenarios)
  • Is the individual vulnerable due to being under the influence of drink or drugs?
  • Is the individual alone or do they have friends nearby?
  • Do they have their belongings?
  • Do they need medical attention?

3. If the professional judgement of the Door Supervisor is that the individual may be vulnerable, then he or she should consider what help can be provided.  There are a number of options that a Door Supervisor can consider, which include;

  • Seeking the help of Street Pastors, Street Marshalls or any other scheme active in the area to help people in the night time economy
  • Particularly in the case of younger people, is there a relative you can call to assist the vulnerable person
  • Calling for a taxi to take the vulnerable person home
  • Using ‘safe havens’ or other local initiatives run by organisations such as St Johns Ambulance
  • Call the police.

Additional Training for;

  • Level 2 Award in Door Supervision
  • Level 2 Award in Security Guarding
  • Level 2 Award in CCTV Operations (Public Space Surveillance)

Identify and know how to report indicators of child sexual exploitation.

Why you need to deliver this training.

Security operatives can play an important role in safeguarding members of the public.  You already deliver training on spotting suspicious behaviours.  This training will add to what you already deliver so that security operatives will be better able to spot signs of child sexual exploitation and know how to report any suspicions they have.

Where does this training relate to the current syllabus?

This training relates to the following Units of the licence-linked qualifications;

  • Working as a Door Supervisor.  Assessment Criterion 8.3 Identify indicators of unusual and suspicious activity
  • Working as a security Guard.  Assessment Criterion 2.5 Explain the importance of vigilance and using local and site knowledge when patrolling
  • Practical Operation of CCTV Unit.  Assessment Criterion 2.3 Identify body language and behaviours that could indicate unusual or suspicious activity

What you must deliver.

The following content has been adapted from materials produced by the Child Exploitation and Online Protection Centre.  You should use and adapt it so that you are able to deliver training to allow security operatives to recognise signs of child sexual exploitation, and understand who to contact with any concerns that they have.  If you want further resources, these can be obtained from the website of the National Working Group for Sexually Exploited Children and Young People

Additional Training - Identify and know how to report indicators of Child Sexual Exploitation

1. There have been a number of high profile cases that have highlighted crimes connected with the sexual exploitation of children.  Security staff often work at night and may work where some of the crimes associated with child sexual exploitation happen.  This training will help security staff to recognise some of the warning signs that these type of crimes may be taking place.  It will also help identify how to report concerns that security staff might have.

2. There are a number of warning signs that crimes associated with child sexual exploitation may be taking place.  These include;

  • Children and young people in the company of older people or anti-social groups
  • Young people acting in an inappropriate and sexualised way with adults or older people
  • Children and young people intoxicated, particularly if they are with older men who are not intoxicated.

3. Visible signs that children are being trafficked might mean child sexual exploitation is taking place.  Warning signs of this include

  • Children and young people arriving and departing a location with different adults on the same day or over a period of time
  • Children and young people getting into and out of a number of different cars
  • Groups of young people using hotels or bed and breakfast establishments with older men.

4. Children who are being sexually exploited may show changes in behaviour or start to look different.  This includes;

  • Unexplained changes in behaviour, such as chaotic, aggressive or sexual behaviour
  • Self-harming or suicide attempts
  • Showing fear in certain company
  • Having cuts and bruises from assaults
  • Having unaffordable new items like clothes or phones
  • Developing expensive new habits like alcohol or drug use.

5. Security staff who suspect that child sexual exploitation is taking place should contact the Police. If they want to remain anonymous, then they can call Crimestoppers on 0800 555 111.

Sep 18, 2013 10:48 AM

SIA Update List of Acceptable Forms of Identification

The SIA have updated the list of acceptable forms of identification that are required for licence-linked qualifications. Group A documents now include a Biometric Residence Permit.

The revised list can be found below:

List of acceptable forms of Identification for SIA licensed linked examinations

Valid from September 2013


Learners must present:

Two identity documents from group A. At least one document must show your current address and at least one document must show your date of birth.

One identity document from group A and two documents from group B. At least one document must show your current address and at least one document must show your date of birth.

Group A documents:


Signed valid passport of any nationality


Signed valid UK photo driving licence (both parts of the full or provisional licence are required)


UK original birth certificate issued within 12 months of birth


UK biometric residence permit

Group B documents:


UK adoption certificate


Valid EU photo ID card


Valid UK firearms licence with photo


Signed valid UK paper driving licence


Marriage certificate or Civil Partnership certificate, with translation if not in English


UK birth certificate issued more than 12 months after date of birth, but not a photocopy


Non-UK birth certificate, with translation if not in English


P45 statement of income for tax purposes on leaving a job issued in the last 12 months


P60 annual statement of income for tax purposes issued in the last 12 months


Bank or building society statement issued to your current address, less than three months old. You can use more than one statement as long as each is issued by a different bank or building society


2nd Bank or building society statement issued to your current address, less than three months old from a different provider to 13


Mortgage statement issued in the last 12 months


Utility bill (gas, electric, telephone, water, satellite, cable,) issued to your current address within the last three months. You can only use one utility bill in support of your application (mobile phone contracts are NOT accepted)


Pension, endowment or ISA statement issued in last 12 months


British work permit or visa issued in last 12 months


Letter from H.M. Revenue & Customs, Department of Work and Pensions, employment service, or local authority issued within the last three months. You can use more than one letter as long as each is issued by a different Government department or a different local authority


2nd letter from different provider to 21


A credit card statement sent to your current address within the last three months. You can use more than one statement as long as each is issued by a different issuer


2nd credit card statement from different provider to 23


Council Tax statement issued in the last 12 months


Child benefit book issued in last 12 months

Sep 18, 2013 10:16 AM

Regulation for Private Investigators Announced

Home Secretary Theresa May has today announced that a new system of regulation is to be introduced requiring all investigators to hold a licence in order to practice.

The new regulatory regime will protect the public from rogue investigators who have fallen under increasing scrutiny in recent years for engaging in unscrupulous practices such as blagging and phone hacking.

Mrs May said “It is vital we have proper regulation of private investigators to ensure rigorous standards in this sector and the respect of individuals’ rights to privacy. That is why I am announcing today the Government’s intention to regulate this industry, making it a criminal offence to operate as a private investigator without a licence.

Anyone with a criminal conviction for data protection offences can expect to have their application for a licence refused. Journalists will be excluded from regulation to allow them to carry out legitimate investigations in the public interest.”

The control and issuing of licences will be managed by the Security Industry Authority (SIA) in a similar manner as the door supervisors, security guard and CCTV operator licences are currently managed. This means individuals will only be granted a licence if they hold a relevant qualification, confirm their identity and undergo a criminality check.

From an IQ perspective, we are delighted that licensing will finally be introduced which can only serve to raise standards in the industry. We have long anticipated such a move and our current qualification, the IQ Level 3 Award for Professional Investigators, has been endorsed by the SIA and recognised as meeting the current qualification requirements for licensing.

In preparation for licensing we have always carried out a full SIA ID check for each learner on our course. This means that we can mass upload the data once the new regime comes into effect, allowing anyone who has previously completed our course to apply for their licence. Please note, however, that If the home office review identifies any additional training requirements then we will be updating our qualification promptly to reflect this and those who already hold the IQ qualification might need to undertake 'top up' training.

The government has pledged to introduce regulation as quickly as possible and to have it in place by next year. In the meantime, if you are interested in either offering or taking the IQ qualification, please get in touch.

Sep 25, 2013 12:49 PM

Security Sector Development Forum a Success

Friday’s Security Sector Development Forum has proved highly successful with a wide range of delegates coming together to share ideas and discuss future developments.

With a diverse agenda, including an update from SIA competency manager Tony Holyland, a guide to funding from SAFE’s Gary Scruby and a walkthrough of the current debate surrounding physical intervention from Mark Dawes, there was much up for discussion and everyone was keen to contribute their views.

The forum also heard from IQ’s Debbie Mallinson, regarding current developments in the security sector, such as event security and surveillance, whilst Head of Development, Stephanie Loke, gave a presentation on IQ Resources and how centres can utilise the upcoming webstore to promote their products.

Feedback from those involved was overwhelmingly positive with the collaborative atmosphere of the centre consultation session particularly singled out for praise. Head of Business Development at IQ, Sallyann Baldry, said “It was a pleasure to welcome centres and members both new and long-standing to the event. Sharing our direction of travel with so many attendees and hearing them reflect on how this might impact their businesses enables IQ to ensure that our curriculum remains innovative and best in class”.

If you would like a copy of the day’s presentations emailed to you then please get in touch.

Jul 30, 2013 09:57 AM