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Q2 2012 Statistics

IQ Targets for the 2nd quarter of 2012

Green Spot

100% Centre approvals completed within timescales

80% applications  accepted

20% applications refused as IQ quality standards not met at this time

 

 

 

 

 

 

Green Spot

100% results sent to centres within 4 days

92% results sent to centres within 2 days

Tom Russell Training & Development Manager at Phoenix Training says “We approached Sallyann following a recommendation from Chris at A19Skills and this was a great first impression of IQ. Sallyann was very polite and made the procedure to becoming a centre of IQ very understandable.

We became an IQ centre in May and found IQ to be very accommodating and helpful, no matter how small the problem. Sarah on the main phone line has been fantastic, always answering straight away and dealing with any issues within a very short time period.

Results have been received within 48 working hours on every single occasion, something that has helped us provide good customer service. IQ’s structure works fabulously, the operational staff are clearly well organised and the documents provided from IQ are very helpful – the procedures are easy to follow for booking exams or uploading information to the system. An environmental  benefit of using IQ   is that you only need to print the required number of exams, whereas other exam boards may send out 12 exam papers for each topic when there is only 4 or 5 candidates. This clearly shows IQ’s modern approach which is refreshing for the industry and although IQ is a fairly new company, some of the bigger exam boards could learn a lot from its approach.

Best of luck for the future, we will certainly be recommending you “.

Green Spot

89% candidates passed IQ Exams