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IQ Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (QCF)

 

Qualification Number 600/3125/6
Title IQ Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (QCF)
Category National
Sector Hospitality & Tourism
Operational Start Date 05/09/2011
Operational End Date 29/06/2017
Total Units 1 Min Credit 1
Min Guided Learning Hours 10 Max Guided Learning Hours 10
Min Age From 16 Min Age To 100

Registration Fee : £15.50

This is the administrative fee that IQ charges centres to register a learner on this qualification, and NOT a training fee. All fees include registration, certification and postage (international delivery rates may apply).

Qualification Purpose

About this Qualification

The IQ Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism is a qualification for individuals who work or would like to work with customers and wish to provide excellent customer service. This qualification covers the knowledge of the importance of customer service principles to organisations, individuals, and customers; it provides the relevant introductory knowledge of the principles of customer service across sectors, and will be appropriate for staff engaging both with internal and/or external customers. The qualification focuses on understanding the role of the organisation and individuals in proffering excellent customer service and the importance of understanding the needs and expectations of customers. Highlighted in particular is the impact of customer service, importance of customer service procedures, effective communication skills and presentation. The qualification also covers in more detail anticipating, responding and managing customer’s needs and expectations.

Learners can progress to the IQ Level 3 Award in the Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism.

Take this Qualification

If you are interested in taking this qualification and would like to find your nearest IQ centre, please give us a call on 01952 457 452 and a member of our team will be happy to help.

Structure

IQ Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (QCF)
Mandatory UnitMinimum Units:1
 Minimum Credits:1
 UnitLevelCreditGLH
 T/600/1059Principles of Customer Service in Hospitality Leisure Travel and Tourism2110

Assessment

Assessment is by externally set and marked multiple choice examination held under exam conditions.

Unit

Assessment

Number of Questions

Time Allowed

Principles of Customer Services in Hospitality, Travel and Tourism

Multiple choice question paper

20

45 minutes

Learner Entry Requirements

There are no formal entry requirements. However, learners should be able to work at level 1 or above

Tutor Requirements

All trainers delivering this qualification must have:

  • An appropriate teaching qualification, e.g. PTLLS
  • Appropriate sector competency/qualifications in sector/experience of delivering customer service qualifications

Centre Requirements

 

 

Downloadable Resources

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  • Specification - Customer Service 600/3125/6 (protected)