This is the administrative fee that IQ charges centres to register a learner on this qualification, and NOT a training fee. All fees include registration, certification and postage (international delivery rates may apply).
The IQ Level 3 Award in Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism is a qualification for individuals who are or plan to be supervisors or managers in a customer service focused environment. It focuses on the understanding required in creating an effective customer service culture in organisations. The qualification provides a better understanding of the principles and importance in effective team building and motivational techniques. It also covers performance monitoring methods, ways to improve customer service and customer communication.
If you are interested in taking this qualification and would like to find your nearest IQ centre, please give us a call on 01952 457 452 and a member of our team will be happy to help.
The qualification has 1 mandatory unit and learners must achieve 2 credits to gain certification.
Assessment is internally set and marked by the centre and quality assured by IQ. This enables centres to deliver and assess learners in the way that is best suited to the learners. A “Qualification Achievement Record” and guidance is at the end of this document in appendix A. All assessment materials and documentation must be clearly mapped to the assessment criteria.
There are no formal entry requirements. However, learners should be able to work, or be working towards level 2 or above.
All trainers delivering this qualification must have:
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