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IQ Level 3 Award in Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism (QCF)

 

Qualification Number 600/1991/8
Title IQ Level 3 Award in Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism (QCF)
Category National
Sector Hospitality & Tourism
Operational Start Date 04/09/2011
Operational End Date 30/05/2015
Total Units 1 Min Credit 2
Min Guided Learning Hours 20 Max Guided Learning Hours 20
Min Age From 16 Min Age To 100

Registration Fee : £15.50

This is the administrative fee that IQ charges centres to register a learner on this qualification, and NOT a training fee. All fees include registration, certification and postage (international delivery rates may apply).

Qualification Purpose

About this Qualification

The IQ Level 3 Award in Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism is a qualification for individuals who are or plan to be supervisors or managers in a customer service focused environment. It focuses on the understanding required in creating an effective customer service culture in organisations. The qualification provides a better understanding of the principles and importance in effective team building and motivational techniques. It also covers performance monitoring methods, ways to improve customer service and customer communication.

Take this Qualification

If you are interested in taking this qualification and would like to find your nearest IQ centre, please give us a call on 01952 457 452 and a member of our team will be happy to help.

Structure

The qualification has 1 mandatory unit and learners must achieve 2 credits to gain certification.

IQ Level 3 Award in Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism (QCF)
Mandatory UnitMinimum Units:1
 Minimum Credits:2
 UnitLevelCreditGLH
 L/600/1066Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and Tourism3220

Assessment

Assessment is internally set and marked by the centre and quality assured by IQ. This enables centres to deliver and assess learners in the way that is best suited to the learners. A “Qualification Achievement Record” and guidance is at the end of this document in appendix A. All assessment materials and documentation must be clearly mapped to the assessment criteria.

Learner Entry Requirements

There are no formal entry requirements. However, learners should be able to work, or be working towards level 2 or above.

Tutor Requirements

All trainers delivering this qualification must have:

  • An appropriate teaching qualification, e.g. PTLLS
  • Appropriate sector competency/qualifications in sector/experience of delivering customer service qualifications

Centre Requirements

 

 

Downloadable Resources

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  • Achievement Record - L3 POSCustomer Service 600/1991/8 (protected)
  • Specification - Supervising Customer Service 600/1991/8 (protected)