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IQ IAM Level 4 Certificate in Office and Administration Management


Qualification Number 601/8983/6
Title IQ IAM Level 4 Certificate in Office and Administration Management
Category National
Sector Business & Administration
Operational Start Date 01/07/2016
Operational End Date 30/06/2019
Total Units 4 Min Credit
Min Guided Learning Hours 36 Max Guided Learning Hours
Min Age From 18 Min Age To 100

Registration Fee : £80.00

This is the administrative fee that IQ charges centres to register a learner on this qualification, and NOT a training fee. All fees include registration, certification and postage (international delivery rates may apply).


This specification is intended for trainers, centres and learners. General information regarding centre approval, registration, assessment papers, certification, reasonable adjustments, special consideration and appeals procedures are available from the website. This document should be read in conjunction with the IQ Quality Management System Centre Guide available from the website.

Qualification Purpose

For the purpose statement, click here

About this Qualification

The IQ IAM Level 4 Certificate in Office and Administration Management has been specifically designed for experienced Personal Assistants, Executive Personal Assistants and Office and Administration Managers, who are already operating at a more senior level and want to gain formal recognition of their skills. It is also ideal for those aspiring to move into a more senior role within office and administration management. Depending upon the choice of optional units, learners can cover the essentials of management skills for senior administration staff, commercial and business awareness, the role of the executive personal assistant and effective office management.

This qualification replaced the IQ IAM Level 4 Certificate in Office and Administration Management (VRQ) 601/5969/8.    


Preparing learners for employment.


B. Prepare for further learning or training and/or develop knowledge and/or skills in a subject area

B2. Develop knowledge and/or skills in a subject area


15.3 - Business Management


Learners who achieve this qualification can progress to a range of apprenticeship qualifications such as:

The Higher Apprenticeship in Business and Professional Administration:

Competence component - IQ IAM Level 4 NVQ Diploma in Business Administration (QCF)

Knowledge component - IQ IAM Level 4 Certificate in Principles of Business Administration (QCF)

The Higher Apprenticeship in Management:

Competence component - IQ IAM Level 4 NVQ Diploma in Management (QCF)

Knowledge component – IQ IAM Level 4 Diploma in Business and Administrative Management (VRQ)

The Higher Apprenticeship in Leadership and Management:

Competence component - IQ IAM Level 5 NVQ Diploma in Business and Leadership (QCF)

Knowledge component - IQ IAM Level 5 Diploma in Business and Administrative Management (VRQ)

Take this Qualification

If you are interested in taking this qualification and would like to find your nearest IQ centre, please give us a call on 01952 457 452 and a member of our team will be happy to help.


To achieve the IQ IAM Level 4 Certificate in Office and Administration Management learners must achieve three of the optional units.

IQ IAM Level 4 Certificate in Office and Administration Management
Optional Units GroupMinimum Units:3
 Minimum Credits:0
 M/507/1312Commercial and business awareness for senior administration staff4012
 K/507/1311Effective office management4012
 H/507/1310Management skills for senior administration staff4012
 T/507/1313The role of the executive personal assistant4012


This qualification will be assessed through three written assignments. The type of written assignment depends on the units that have been chosen. Each unit is assessed by its own individual assignment. Assessment types include: case studies, reports, project plans, work-based evidence, tasks, reflective statements or a personal development plan. Some assignments may include a combination of assessment methods. They are designed to be practical and work-based, so learners can apply learning and new skills to their job role.

Assignment briefs and mark schemes, which include marking guidance, are available to download from the secure area of the website / on request. All the units in this qualification are knowledge-based, but may ask learners to refer to their current employment, previous employment or roles at organisations which they will be able to research. Evidence for this qualification must be the learners own work and learners must submit a signed statement confirming this.

Each assignment brief covers 100% of relevant unit assessment criteria; to meet each unit candidates must achieve 65% of marks available for the relevant unit in the assignment brief. Each unit is weighted equally within the qualification and any three units must be met.

Centres may use their own assignments, however these need to be submitted and approved by IQ prior to use. An approval charge per assignment will apply.


Assignments are internally marked and verified and externally moderated by IQ.

Once the candidate has completed the assignment for each unit, this must be internally marked by the centre using the mark scheme and guidance provided. Assignments must be internally verified by the centre as per IV procedures. Marked assignments are liable to be moderated by IQ; a sample may be selected for moderation when centres claim certificates on IQR as normal. This may trigger a request from IQ for a sample of marked scripts for moderation. However, a centre’s first cohort will always be moderated. Once moderated, the results will be sent to the centre and relevant certificates will be issued.

To claim certificates/trigger moderation:

Please claim certificates on IQR, this may trigger a request for a sample. Requests for samples will be made twice a month (at the beginning and middle of the month). Instructions for submitting the sample will be included in the sample request.

Results will be issued approximately 10 working days from receipt of sample (provided no issues arise) and certificates for candidates who have successfully completed will be automatically issued to the centre.

This qualification is not graded. Successful learners achieve a pass.

Access to the externally set and internally marked assessment

Once centres have been approved to offer this qualification they will be given access to a secure portal from where they can download the question paper, Mark scheme and guidance.

Word Count

In each assignment brief the word count is clearly indicated; in the absence of a word count, none applies. For example, those tasks featuring a series of brief questions often do not specify a word count. On the other hand, for example where a writing sample is required, a word limit will be formally stipulated.

The word count does not include referencing, repeating the question/s or the learning outcomes and or assessment criteria. It only applies to the actual answer submitted by the candidate.

Submissions that are under or over the word count will have marks deducted on a sliding scale.

Learner Entry Requirements

There are no formal entry requirements. However, learners should be able to work at Level 3 or above and have good literacy and numeracy skills with confidence in their writing ability. Entrants at Level 4 will normally be either experienced personal assistants, office managers or administrators.

Tutor Requirements

All trainers delivering this qualification must have an appropriate teaching qualification e.g. Level 3 Award in Education and Training or above. They should have a working experience in this sector and/or hold a relevant Level 4 or Level 5 qualification e.g. in business administration, management or as a personal assistant.

Centre Requirements

Centres must be approved by IQ in order to offer this qualification and must meet the required criteria and satisfy IQ that their tutorial staff, learning resources and quality systems comply with IQ quality standards.

For further information or to find out more about how to apply to become an IQ IAM centre, please contact



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