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IQ IAM Level 4 NVQ Diploma in Business Administration (QCF)


Qualification Number 601/3697/2
Title IQ IAM Level 4 NVQ Diploma in Business Administration (QCF)
Category National
Sector General Skills | Business & Administration
Operational Start Date 01/09/2014
Operational End Date 31/08/2017
Total Units 44 Min Credit 57
Min Guided Learning Hours 296 Max Guided Learning Hours 389
Min Age From 18 Min Age To 100

Registration Fee : £70.00

This is the administrative fee that IQ charges centres to register a learner on this qualification, and NOT a training fee. All fees include registration, certification and postage (international delivery rates may apply).


This specification is intended for trainers, centres and learners. General information regarding centre approval, registration, IQR (IQ’s candidate management system), assessment papers, certification, reasonable adjustments, special consideration, appeals procedures,  are available from the website. This document should be read in conjunction with the IQ QMS Centre guide  available from the website.

Version number

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Qualification Purpose

For Qualification Purpose Statement please click here

About this Qualification

On the 01/09/2014, this qualification replaced the:

IQ IAM Level 4 NVQ Diploma in Business and Administration (QCF) 601/2724/7

Learners must only register for this qualification. Learners who were already registered on the old qualification have until 31/08/2016 to be certified.


The IQ IAM Level 4 NVQ Diploma in Business Administration (QCF) is a qualification aimed at individuals who intend to develop and gain formal recognition of their competence of working in the administrative management environment. The qualification is generic, so it is suitable for individuals working or with access to work in a variety of senior business administration roles.

In the mandatory units, all learners will cover the essentials of resolving administrative problems, managing the work of an administrative function, communication and managing personal and professional development. There are a range of optional units allowing learners scope to choose those areas most relevant to them, including but not limited to: procurement, collaborating with other departments, leading meetings, innovation, managing business risk, customer service, conflict management, managing individual and team performance, quality audits, equality of opportunity, diversity and inclusion, recruitment, networking, encouraging learning and development, presentations, business documents, budgets, managing information and knowledge, negotiation, events, projects, contracts, environmental sustainability, business performance, operational change and plans, business processes, business travel or accommodation, relationships with stakeholders, optimising the use of technology, business continuity plans and processes and managing office facilities. Objectives of the qualification include: preparing learners to progress to a qualification in the same subject area but at a higher level or requiring more specific knowledge, skills and understanding, meeting relevant programmes of learning, preparing learners for employment and supporting a role in the workplace.

This qualification is the competence component of the Higher Apprenticeship in Business and Professional Administration.


Learners who achieve this qualification can progress to the IQ IAM Level 4 Diploma in Business and Administration (QCF), which forms the technical certificate component of the apprenticeship. They can also progress to a variety of other apprenticeship qualifications using credits achieved as there is an overlap of units, including the IQ IAM Level 5 NVQ Diploma in Management and Leadership (QCF). Learners who have already achieved the IQ IAM Level 3 Diploma in Business Administration can progress to this qualification using credits already achieved.


15.2 Administration.

Take this Qualification

If you are interested in taking this qualification and would like to find your nearest IQ centre, please give us a call on 01952 457 452 and a member of our team will be happy to help.


To achieve this qualification, learners must complete a minimum of 57 credits: 18 credits from the Mandatory Group and a minimum of 26 credits from Optional Group A. A maximum of 13 credits can come from Optional Group B.

Barred Units

A number of optional units within this qualification are barred. Barred units exist to allow learners greater choice in how to meet the required number of credits to achieve a qualification. However, because barred units feature a significant overlap of content, learners are not allowed to take more than one unit of a barred set. The following table displays all of the optional barred units that can be taken within this qualification; only one unit from each pair/set can count towards the learner’s achieved credits.

Unit Numbers Barred Against
Manage business risk L/506/2004 Establish business risk management processes J/506/2048

IQ IAM Level 4 NVQ Diploma in Business Administration (QCF)
MandatoryMinimum Units:4
 Minimum Credits:18
 Y/506/1910Communicate in a business environment3424
 T/506/2952Manage personal and professional development3312
 T/506/1946Manage the work of an administrative function4527
 D/506/1956Resolve administrative problems4656
Optional Group AMinimum Units:4
 Minimum Credits:26
 M/506/1945Analyse and present business data3624
 A/506/1950Contribute to the design and development of an information system4523
 D/506/1911Contribute to the improvement of business performance3633
 T/506/1915Create bespoke business documents3423
 M/506/1914Deliver a presentation3317
 K/506/1913Develop a presentation3311
 J/506/1918Evaluate the provision of business travel or accommodation3530
 K/506/1944Manage an office facility3421
 M/506/1959Manage events4649
 F/506/1951Manage information systems4630
 F/506/1917Monitor information systems3843
 H/506/1912Negotiate in a business environment3418
 H/506/1957Prepare specifications for contracts4423
 R/506/1954Support environmental sustainability in a business environment4438
General GroupMinimum Units:0
 Minimum Credits:0
 Y/506/1924Chair and lead meetings3310
 D/506/2153Champion customer service4417
 M/506/1931Collaborate with other departments3314
 T/506/1994Conduct quality audits4321
 D/506/2055Design business processes5523
 Y/506/1955Develop and implement an operational plan4524
 J/506/1949Develop and maintain professional networks5315
 F/506/1982Develop working relationships with stakeholders4420
 J/506/2292Encourage innovation3414
 M/506/1962Encourage learning and development4316
 K/506/1930Implement and maintain business continuity plans and processes3425
 T/506/1980Initiate and implement operational change4419
 A/506/1995Manage a budget4426
 R/506/1999Manage a project4738
 K/506/1927Manage conflict within a team3525
 J/506/1921Manage individuals’ performance3420
 A/506/2032Manage knowledge in an organisation4534
 K/506/1989Manage physical resources4426
 A/506/1821Manage team performance3421
 F/506/2064Optimise the use of technology5629
 K/506/1992Prepare for and support quality audits4317
 M/506/1928Procure products and/or services3535
 R/506/2053Promote equality of opportunity, diversity and inclusion5526
 R/506/2909Recruitment, selection and induction practice4633
Optional Group B1Minimum Units:0
 Minimum Credits:0
 J/506/2048Establish business risk management processes5529
 L/506/2004Manage business risk4627


Assessment is by portfolio, internally set and marked and quality assured by IQ. An Achievement Record for this qualification which includes the forms necessary to map and claim knowledge and competence is available to download from the IQ website. Holistic assessment, when appropriate, is encouraged; evidence for each assessment criterion must be clearly mapped. Evidence for competence-based units in this qualification must demonstrate the learner’s consistent competence in the workplace. They must be met and assessed in line with the appropriate assessment strategy as indicated in the ‘Guidance on Delivery and Assessment’ section of the unit.

Many of the units in this qualification feature additional assessment guidance for some assessment criteria. The purpose of this is to clarify and define elements of the assessment criterion as required. Assessment guidance provided is for example purposes only and is not intended to be exhaustive.

This qualification is not graded, successful learners achieve a pass.

Learner Entry Requirements

There are no formal entry requirements. However, learners should be able to work at level 3 or above or have equivalent work experience in the business administration area.

Tutor Requirements

All trainers delivering this qualification must meet the requirements as per the Skills CFA Assessment Strategy Competence units (S/NVQ) and the Additional Requirements for Qualifications that use the title NVQ within the QCF. See Appendices A and B at the end of this document.

Centre Requirements

Centres must be approved by IQ in order to offer this qualification.



Downloadable Resources