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Top Marks for IQ

IQ have scored maximum marks in the latest mystery shopping exercise of awarding organisations, conducted on behalf of government's qualification regulator Ofqual.

The objective of the exercise was to measure the effectiveness responsiveness of the customer service received by learners from awarding organisations. The survey considered speed and the quality of response to telephone enquiries and emails. IQ out-performed the average rating for all awarding organisations in all 12 of the areas surveyed.

“We are delighted by this feedback,” said Raymond Clarke, Chief Executive of IQ. “Whilst we recognise that the survey was undertaken at a very early stage of IQ’s development, the results are pleasing and set a standard by which we intend to be judged in the longer term”.

IQ will be conducting its own customer service surveys during the summer as part of its Business Excellence and Improvement initiative and implementation of the European Foundations for Quality Management model.

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