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IQ IAM Level 2 Certificate in Public Service Administration (QCF)


Qualification Number 601/3109/3
Title IQ IAM Level 2 Certificate in Public Service Administration (QCF)
Category National
Sector Business & Administration
Operational Start Date 31/03/2014
Operational End Date 30/04/2015
Total Units 8 Min Credit 13
Min Guided Learning Hours 62 Max Guided Learning Hours 70
Min Age From 18 Min Age To 100

Qualification Purpose

The purpose of the qualification is to support the role of public service administrator in the workplace and to prepare learners to progress to a qualification in the same subject area but at a higher level or requiring more specific knowledge, skills and understanding.

About this Qualification

 IMPORTANT NOTICE: This qualification is expiring on the 30/4/15, certification end date is 30/04/16. 

The IQ IAM Level 2 Certificate in Public Service Administration (QCF) is a qualification aimed at individuals who work in an administrative role within a business environment. It provides recognition for the learner’s knowledge and ability to carry out straightforward administrative tasks. Learners can choose the optional unit most appropriate to them.


Learners who achieve this qualification can progress to other qualifications within the IQ IAM business administration or management suites, transferring credit where units are common e.g. IQ IAM Level 3 Certificate in Professional PA and Administration Skills (QCF), or to IQ Level 2 Certificate in Facilities Services Practice (QCF), transferring credit where there is overlap of units or other business, customer service or management qualifications.

Take this Qualification

If you are interested in taking this qualification and would like to find your nearest IQ centre, please give us a call on 01952 457 452 and a member of our team will be happy to help.


To achieve the IQ IAM Level 2 Certificate in Public Service Administration (QCF) the learner must achieve a minimum of 13 credits; 10 credits  from the mandatory units and a minimum of three credits from the optional units.

IQ IAM Level 2 Certificate in Public Service Administration (QCF)
Mandatory GroupMinimum Units:4
 Minimum Credits:10
 D/601/2475Communicate in a business environment2318
 L/601/2469Improve own performance in a business environment226
 K/601/2446Make and receive telephone calls1310
 F/601/2467Manage own performance in a business environment229
Optional GroupMinimum Units:1
 Minimum Credits:3
 T/601/2479Handle mail2317
 M/601/2478Take minutes2415
 K/601/2477Use a diary system239
 Y/601/2474Work with other people in a business environment2310


Assessment for this qualification is portfolio based. It must also be in accordance with the relevant assessment strategy located  in Appendix A (CfA Assessment Strategy 2009 Business & Administration Standards). Specific assessment guidance for each unit is in the relevant unit’s “Assessment guidance and delivery” section.

A Qualification Achievement Record for this qualification which includes the forms necessary to map and claim competence is available to download from the IQ website.

Learner Entry Requirements

There are no formal entry requirements. However, learners should be able to work at level 1 or above or have equivalent work experience in the business administration area.

Tutor Requirements

All trainers/assessors and internal verifiers delivering this qualification must meet the requirements as per the assessment strategies relevant to each unit. Further guidance can be found in  Appendix A

Centre Requirements

Centres must be approved by IQ in order to offer this qualification.

Independent candidates

Some candidates choose to prepare for these assessments by studying as an independent student, with no support from a tuition centre.  Such a learning strategy is not recommended because there is evidence to suggest that the quality of learning is greatly enhanced by tutor and peer group support at this level.

If a candidate still wishes to undertake any of the IQ IAM qualifications as an independent student, they will need to complete the appropriate registration forms, which can be requested from:

Important notice for independent candidates

It is important that all candidates are aware that IQ IAM accredited centres are not permitted to provide tutorial or assessment support for independent candidates.  If candidates are aware of any breach of these rules, they should immediately notify


The IAM is the only professional body in the United Kingdom specialising in the promotion of Administrative Management.

Our membership includes directors, accountants and company secretaries, people concerned with specialist functions, general managers and executives with operational and administrative responsibilities in both the public and private sector.

By being enrolled on an IQ IAM qualification learners are entitled to a year's free student membership of the Institute of Administrative Management (IAM). For more information on what this entails and how to claim your membership, contact the IAM or visit



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