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IQ IAM Level 4 Certificate in Office and Administration Management (VRQ)


Qualification Number 601/5969/8
Title IQ IAM Level 4 Certificate in Office and Administration Management (VRQ)
Category National
Sector General Skills | Business & Administration
Operational Start Date 29/04/2015
Operational End Date 31/01/2017
Total Units 4 Min Credit
Min Guided Learning Hours 47 Max Guided Learning Hours 47
Min Age From 18 Min Age To 100

Registration Fee : £80.00

This is the administrative fee that IQ charges centres to register a learner on this qualification, and NOT a training fee. All fees include registration, certification and postage (international delivery rates may apply).

Qualification Purpose

For the purpose statement, click here

About this Qualification

The IQ IAM Level 4 Certificate in Office and Administration Management (VRQ) has been specifically designed for experienced Personal Assistants, Executive Personal Assistants, Office and Administration Managers, who are already operating at a more senior level and want to gain formal recognition of their skills. It is also ideal for those aspiring to move into a more senior role within office and administration management. All learners will cover the essentials of management skills for senior administration staff, commercial and business awareness, the role of the executive personal assistant and effective office management.

Objectives of the qualification include: preparing learners to progress to a qualification in the same subject area but at a higher level or requiring more specific knowledge, skills and understanding, meeting relevant programmes of learning, preparing learners for employment and supporting a role in the workplace.


Learners who achieve this qualification can progress to the IQ IAM Level 5 Certificate in Business and Administrative Management (QCF) or to a range of apprenticeship qualifications such as:

The Higher Apprenticeship in Business and Professional Administration:

Competence component - IQ IAM Level 4 NVQ Diploma in Business Administration (QCF)

Knowledge component - IQ IAM Level 4 Certificate in Principles of Business Administration (QCF)

The Higher Apprenticeship in Management:

Competence component - IQ IAM Level 4 NVQ Diploma in Management (QCF)

The Higher Apprenticeship in Leadership and Management:

Competence component - IQ IAM Level 5 NVQ Diploma in Business and Leadership (QCF)

Knowledge component - IQ IAM Level 5 Diploma in Business and Administrative Management (QCF)


Take this Qualification

If you are interested in taking this qualification and would like to find your nearest IQ centre, please give us a call on 01952 457 452 and a member of our team will be happy to help.


To achieve the IQ IAM Level 4 Certificate in Office and Administration Management (VRQ) learners must achieve all four mandatory units.

IQ IAM Level 4 Certificate in Office and Administration Management (VRQ)
Mandatory UnitsMinimum Units:4
 Minimum Credits:0
 M/507/1312Commercial and business awareness for senior administration staff409
 K/507/1311Effective office management408
 H/507/1310Management skills for senior administration staff4015
 T/507/1313The role of the executive personal assistant4015


This qualification will be assessed through four written assignments. Each unit is assessed by its own individual assignment. Assessment types include: case studies, reports, project plans, work-based evidence, tasks, reflective statements or a personal development plan. Some assignments may include a combination of assessment methods. They are designed to be practical and work-based, so learners can apply learning and new skills to their job role.

Assignment briefs and mark schemes, which include marking guidance, are available to download from the secure area of the website / on request. All the units in this qualification are knowledge-based, but may ask learners to refer to their current employment, previous employment or roles at organisations which they will be able to research. Evidence for this qualification must be the learners own work and learners must submit a signed statement confirming this.

Once the candidate has completed the assignment for each unit, this must be marked by the centre using the mark scheme and guidance provided. Assignments and the completed mark schemes are externally verified by IQ.

Centres may use their own assignments, however these need to be submitted and approved by IQ prior to use. An approval charge per assignment will apply.

This qualification is not graded. Successful learners achieve a pass.

Assignments are internally marked and externally quality assured by IQ IAM.

Access to the externally set and internally marked assessment

Once centres have been approved to offer this qualification they will be given access to a secure portal from where they can download the question paper, Mark scheme and guidance.

Word Count

In each assignment brief the word count is clearly indicated; in the absence of a word count, none applies. For example, those tasks featuring a series of brief questions often do not specify a word count. On the other hand, for example where a writing sample is required, a word limit will be formally stipulated.

The word count does not include referencing, repeating the question/s or the learning outcomes and or assessment criteria. It only applies to the actual answer submitted by the candidate.

Submissions that are under or over the word count will have marks deducted on a sliding scale.


Learner Entry Requirements

Entrants at Level 4 will normally be either experienced PAs, office managers or administrators. Whilst there are no formal educational requirements, entrants should good literacy and numeracy skills with confidence in their writing ability. The Level 4 Certificate is comparable to the first year of a degree.

Tutor Requirements

All trainers delivering this qualification must have an appropriate teaching qualification e.g. Level 3 Award in Education and Training or above. They should have a working experience in this sector and/or hold a relevant Level 4 or Level 5 qualification e.g. in business administration, management or as a personal assistant.

Centre Requirements

Centres must be approved by IQ in order to offer this qualification and must meet the required criteria and satisfy IQ that their tutorial staff, learning resources and quality systems comply with IQ quality standards.

For further information or to find out more about how to apply to become an IQ IAM centre, please contact



Downloadable Resources