This is the administrative fee that IQ charges centres to register a learner on this qualification, and NOT a training fee. All fees include registration, certification and postage (international delivery rates may apply).
Important Update: This qualification was withdrawn on the 31/08/2014 and replaced with the new combined qualification IQ Level 2 Diploma in Customer Service (QCF) from 01/09/2014.
Detail of the new qualification can be found here.
The IQ Level 2 NVQ Certificate in Customer Service (QCF) is a qualification for individuals who would like to develop their ability to deliver customer service in a range of situations. It is suitable for learners intending to develop their customer service skills as a major part of their role and equally for those who recognise customer service as a useful additional skill. There is a wide range of optional units covering many different aspects of customer services for the learner to choose from.
If you are interested in taking this qualification and would like to find your nearest IQ centre, please give us a call on 01952 457 452 and a member of our team will be happy to help.
To achieve the IQ Level 2 NVQ in Customer Service (QCF) learners need a minimum of 28 credits. 8 credits from the two mandatory units (group A); the remaining 20 credits must be achieved from completing a minimum of one unit from each of the 4 optional groups (at least 11 of these 20 credits must be at level 2).
Assessment for this qualification is portfolio based. A qualification achievement record for this qualification is available from the IQ website. Specific assessment guidance for each unit is in the relevant unit’s “Assessment guidance and delivery” section. Assessment must also be in accordance with the assessment strategy located at the end of this document as Appendix A.
There are no formal entry requirements. However, learners should be able to work at level 1 or above.
All trainers delivering this qualification must meet the requirements as per the assessment strategy. Please see Appendix A.
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