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IQ IAM Level 3 Diploma in Business Administration (QCF)


Qualification Number 601/3682/0
Title IQ IAM Level 3 Diploma in Business Administration (QCF)
Category National
Sector General Skills | Business & Administration
Operational Start Date 01/09/2014
Operational End Date 31/08/2017
Total Units 77 Min Credit 58
Min Guided Learning Hours 282 Max Guided Learning Hours
Min Age From 16 Min Age To 100

Registration Fee : £70.00 (excluding VAT) 

This is the administrative fee that IQ charges centres to register a learner on this qualification, and NOT a training fee. All fees include registration, certification and postage (international delivery rates may apply). 

Moderation Fee : £


This specification is intended for trainers, centres and learners. General information regarding centre approval, registration, IQR (IQ’s candidate management system), assessment papers, certification, reasonable adjustments, special consideration, appeals procedures,  are available from the website. This document should be read in conjunction with the IQ QMS Centre guide  available from the website.

Version number

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Qualification Purpose

For Qualification Purpose Statement please click here

About this Qualification

On the 01/09/2014, this qualification replaced the:

IQ IAM Level 3 NVQ Diploma in Business and Administration (QCF) 601/2772/7

IQ IAM Level 3 Certificate in Principles of Business and Administration (QCF) 601/2723/5

Learners must only register for this qualification. Learners who were already registered on the old qualifications have until 31/08/2016 to be certified.


The IQ IAM Level 3 Diploma in Business Administration (QCF) is a qualification aimed at individuals who intend to develop and gain formal recognition of their knowledge, understanding and competence of working in the business administration environment. The qualification is generic, so it is suitable for individuals working or with access to work in a variety of business administrative roles.

In the mandatory units, learners will cover the essentials of communication and information in business, administration and managing personal and professional development. There are a range of optional units allowing learners scope to choose those areas most relevant to them, including but not limited to: information systems, business performance, administering parking and traffic challenges, representations and civil parking appeals, negotiation, presentations, office facilities, administrative support in schools, legal case files, business data, bespoke business documents, recruitment, meetings, preparing text from notes using touch typing, events, employee rights and responsibilities, buddying colleagues, storing information, administering finance, preparing text from recorded audio instruction and shorthand, human resource records, resolving administrative problems, preparing specifications for contracts, supporting environmental sustainability, software, customer service, social media, projects, marketing, innovation, business travel and accommodation, team performance, business continuity plans and processes, procurements, budgets, quality audits, equality, diversity and inclusion in the workplace, implementing change, networking, managing business risk, operational plans and the principles of leadership and management. The majority of the units are competence-based but there are also knowledge-based units. Objectives of the qualification include: preparing learners to progress to a qualification in the same subject area but at a higher level or requiring more specific knowledge, skills and understanding, meeting relevant programmes of learning, preparing learners for employment and supporting a role in the workplace.

This qualification is the combined component of the Advanced Apprenticeship in Business and Administration.


Learners who achieve this qualification can progress to a variety of other apprenticeship qualifications, using credits already achieved as there is an overlap of units. These include the IQ IAM Level 3 Diploma in Management (QCF) and the Level 3 Diploma in Customer Service (QCF). Learners who have already achieved the IQ IAM Level 2 Diploma in Business Administration (QCF) can use credits already achieved towards this qualification.


15.2 Administration.

Take this Qualification

If you are interested in taking this qualification and would like to find your nearest IQ centre, please give us a call on 01952 457 452 and a member of our team will be happy to help.


To achieve this qualification, learners must complete a minimum of 58 credits: 27 credits from the Mandatory Group and a minimum of 13 credits from Optional Group A. A maximum of 10 credits can come from Optional Group B and a maximum of 8 credits from Optional Group C.

Barred Units

A number of optional units within this qualification are barred. Barred units exist to allow learners greater choice in how to meet the required number of credits to achieve a qualification. However, because barred units feature a significant overlap of content, learners are not allowed to take more than one unit of a barred set. The following table displays all of the optional barred units that can be taken within this qualification; only one unit from each pair/set can count towards the learner’s achieved credits.

IQ IAM Level 3 Diploma in Business Administration (QCF)
Mandatory GroupMinimum Units:5
 Minimum Credits:27
 Y/506/1910Communicate in a business environment3424
 T/506/2952Manage personal and professional development3312
 Y/506/1941Principles of administration3627
 D/506/1942Principles of business31074
 R/506/1940Principles of business communication and information3427
General GroupMinimum Units:0
 Minimum Credits:0
 R/506/1890Administer finance2421
 T/506/1879Administer human resource records2328
 J/506/1935Administer legal files3531
 F/506/1920Administer parking and traffic challenges, representations and civil parking appeals3531
 T/506/1932Administer parking and traffic debt recovery3535
 R/506/1887Administer parking dispensations2325
 R/506/1923Administer statutory parking and traffic appeals3642
 A/506/1883Administer the recruitment and selection process2325
 M/506/1945Analyse and present business data3624
 M/506/1895Buddy a colleague to develop their skills2319
 L/506/1936Build legal case files3532
 A/506/1916Contribute to the development and implementation of an information system3621
 D/506/1911Contribute to the improvement of business performance3633
 L/506/1869Contribute to the organisation of an event2323
 T/506/1915Create bespoke business documents3423
 M/506/1914Deliver a presentation3317
 K/506/1913Develop a presentation3311
 L/506/1905Employee rights and responsibilities2216
 D/506/1813Handle mail2315
 Y/506/2295Maintain and issue stationery and supplies2318
 K/506/1944Manage an office facility3421
 Y/506/1938Manage legal case files3532
 F/506/1917Monitor information systems3843
 H/506/1912Negotiate in a business environment3418
 H/506/1957Prepare specifications for contracts4423
 K/506/1815Prepare text from notes using touch typing2426
 T/506/1817Prepare text from recorded audio instruction2415
 M/506/1816Prepare text from shorthand2646
 Y/506/1809Produce business documents2324
 Y/506/1812Produce minutes of meetings2313
 H/506/1876Provide administrative support for meetings2428
 L/506/1919Provide administrative support in schools3533
 D/506/1956Resolve administrative problems4656
 R/506/1811Store and retrieve information2419
 R/506/1954Support environmental sustainability in a business environment4438
Barred Group A1Minimum Units:0
 Minimum Credits:0
 J/506/1918Evaluate the provision of business travel or accommodation3530
 D/506/1875Organise business travel or accommodation2423
General GroupMinimum Units:0
 Minimum Credits:0
 J/502/4397Bespoke Software3430
 Y/506/1924Chair and lead meetings3310
 T/502/4556Database Software3645
 Y/506/1955Develop and implement an operational plan4524
 J/506/1949Develop and maintain professional networks5315
 J/506/2292Encourage innovation3414
 K/506/1930Implement and maintain business continuity plans and processes3425
 T/506/1929Implement change3528
 A/506/1995Manage a budget4426
 L/506/2004Manage business risk4627
 L/506/1922Manage individuals' development in the workplace3310
 J/506/1921Manage individuals’ performance3420
 K/506/1989Manage physical resources4426
 A/506/1821Manage team performance3421
 L/506/2150Organise and deliver customer service3527
 K/506/1992Prepare for and support quality audits4317
 T/502/4623Presentation Software3645
 M/506/1928Procure products and/or services3535
 T/506/1820Promote equality, diversity and inclusion in the workplace3315
 R/506/2909Recruitment, selection and induction practice4633
 R/506/2151Resolve customers’ complaints3422
 J/502/4626Spreadsheet Software3645
 T/502/4301Using Email3320
 Y/502/4632Website Software3540
 Y/502/4629Word Processing Software3645
Barred Group B1Minimum Units:0
 Minimum Credits:0
 R/506/1999Manage a project4738
 F/506/1934Participate in a project3319
Optional Group CMinimum Units:0
 Minimum Credits:0
 R/503/9324Principles of Social Media within a Business3642
 F/502/9937Principles of digital marketing and research3750
 F/506/2596Principles of leadership and management3850
 K/502/9933Principles of market research3540
 T/502/9935Principles of marketing and evaluation3750
 J/502/9938Principles of marketing stakeholder relationships3316
 Y/506/2152Understand the customer service environment3540
 D/506/1939Understand the legal context of business3644


Assessment is by portfolio, internally set and marked and quality assured by IQ. An Achievement Record for this qualification which includes the forms necessary to map and claim knowledge and competence is available to download from the IQ website. Holistic assessment, when appropriate, is encouraged; evidence for each assessment criterion must be clearly mapped.

Evidence for competence-based units in this qualification must demonstrate the learner’s consistent competence in the workplace. They must be met and assessed in line with the appropriate assessment strategy as indicated in the ‘Guidance on Delivery and Assessment’ section of the unit.

Knowledge-based units in this qualification must be assessed using methods appropriate to the assessment of knowledge and understanding. These can be assessed by a variety of methods including:

  • Question and answer test
  • Multiple choice questions
  • Question and answer verbal (ensure records are kept)
  • Essay
  • Other


Many of the units in this qualification feature additional assessment guidance for some assessment criteria. The purpose of this is to clarify and define elements of the assessment criterion as required. Assessment guidance provided is for example purposes only and is not intended to be exhaustive.

This qualification is not graded, successful learners achieve a pass.

Learner Entry Requirements

There are no formal entry requirements. However, learners should be able to work at level 2 or above or have equivalent work experience in the business administration area.

Tutor Requirements

All trainers delivering this qualification must meet the requirements as per the Skills CFA Assessment Strategy Competence units (S/NVQ) and the ITQ Assessment Strategy England, Wales and Northern Ireland. See Appendices A and B at the end of this document

Centre Requirements

Centres must be approved by IQ in order to offer this qualification.



Downloadable Resources