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IQ IAM Level 3 Diploma in Management (QCF)


Qualification Number 601/3694/7
Title IQ IAM Level 3 Diploma in Management (QCF)
Category National
Sector General Skills | Business & Administration
Operational Start Date 01/09/2014
Operational End Date 31/08/2017
Total Units 45 Min Credit 55
Min Guided Learning Hours 284 Max Guided Learning Hours 371
Min Age From 16 Min Age To 100

Registration Fee : £70.00 (excluding VAT) 

This is the administrative fee that IQ charges centres to register a learner on this qualification, and NOT a training fee. All fees include registration, certification and postage (international delivery rates may apply). 

Moderation Fee : £


This specification is intended for trainers, centres and learners. General information regarding centre approval, registration, IQR (IQ’s candidate management system), assessment papers, certification, reasonable adjustments, special consideration, appeals procedures,  are available from the website. This document should be read in conjunction with the IQ QMS Centre guide  available from the website.

Version number

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Qualification Purpose

For Qualification Purpose Statement please click here

About this Qualification

On 01/09/2014, this qualification replaced the:

IQ Level 3 NVQ Certificate in Management (QCF) 600/6418/3

IQ Level 3 NVQ Diploma in Management (QCF) 600/6699/4

IQ Level 3 Certificate in Principles of Management (QCF) 600/7100/X

Learners must only register for this qualification. Learners who were already registered on the old qualifications have until 31/08/2016 to be certified.


The IQ IAM Level 3 Diploma in Management (QCF) is a qualification aimed at individuals who intend to develop and gain formal recognition of their knowledge, understanding and competence of working as managers. The qualification is generic, so it is suitable for individuals working or with access to work in a variety of management roles.

In the mandatory units, learners will cover the essentials of managing personal and professional development and team performance, leadership and management, people management and the principles of business. There are a range of optional units allowing learners scope to choose those areas most relevant to them, including but not limited to: equality, diversity and inclusion in the workplace, managing individuals’ performance and development, meetings, events, managing conflict, procurement, implementing change, business continuity plans and processes, collaborating with other departments, remote and virtual teams, networking, operational plans, encouraging learning and development, discipline and grievance management, relationships with stakeholders, managing physical resources and the impact of work activities on the environment, quality audits, budgets, managing business risk, recruitment, redundancy and redeployment, projects, buddying colleagues, business performance, negotiation, presentations, knowledge and information systems, resolving customer problems and complaints, analysing customer feedback, employee rights and responsibilities and health and safety. The majority of the units are competence-based but there are also knowledge-based units. Objectives of the qualification include: preparing learners to progress to a qualification in the same subject area but at a higher level or requiring more specific knowledge, skills and understanding, meeting relevant programmes of learning, preparing learners for employment and supporting a role in the workplace.

This qualification is the combined component of the Advanced Apprenticeship in Management.


Learners who achieve this qualification can progress to a variety of other apprenticeship qualifications, using credits already achieved as there is an overlap of units. These include the IQ IAM Level 3 Diploma in Business Administration (QCF) and the Level 3 Diploma in Customer Service (QCF). Learners who have already achieved the IQ IAM Level 2 Diploma in Team Leading (QCF) can use credits already achieved towards this qualification.


15.3 Business Management.

Take this Qualification

If you are interested in taking this qualification and would like to find your nearest IQ centre, please give us a call on 01952 457 452 and a member of our team will be happy to help.


To achieve this qualification, learners must complete a minimum of 55 credits: 31 credits from the Mandatory Group and a minimum of 17 credits from Optional Group A. A maximum of 7 credits can come from Optional Group B.

Barred Units

A number of optional units within this qualification are barred. Barred units exist to allow learners greater choice in how to meet the required number of credits to achieve a qualification. However, because barred units feature a significant overlap of content, learners are not allowed to take more than one unit of a barred set. The following table displays all of the optional barred units that can be taken within this qualification; only one unit from each pair/set can count towards the learner’s achieved credits.

Unit Numbers Barred Against
Participate in a project F/506/1934 Manage a project R/506/1999

IQ IAM Level 3 Diploma in Management (QCF)
Mandatory GroupMinimum Units:5
 Minimum Credits:31
 T/506/2952Manage personal and professional development3312
 A/506/1821Manage team performance3421
 D/506/1942Principles of business31074
 F/506/2596Principles of leadership and management3850
 R/506/1937Principles of people management3634
General GroupMinimum Units:0
 Minimum Credits:0
 Y/506/1924Chair and lead meetings3310
 M/506/1931Collaborate with other departments3314
 T/506/1994Conduct quality audits4321
 Y/506/1955Develop and implement an operational plan4524
 J/506/1949Develop and maintain professional networks5315
 F/506/1982Develop working relationships with stakeholders4420
 A/506/1981Discipline and grievance management4326
 J/506/2292Encourage innovation3414
 M/506/1962Encourage learning and development4316
 K/506/1930Implement and maintain business continuity plans and processes3425
 T/506/1929Implement change3528
 A/506/1995Manage a budget4426
 L/506/2004Manage business risk4627
 K/506/1927Manage conflict within a team3525
 L/506/1922Manage individuals' development in the workplace3310
 J/506/1921Manage individuals’ performance3420
 A/506/2032Manage knowledge in an organisation4534
 K/506/1989Manage physical resources4426
 M/506/2044Manage redundancy and redeployment4639
 J/506/2907Manage the impact of work activities on the environment4430
 K/506/1992Prepare for and support quality audits4317
 M/506/1928Procure products and/or services3535
 T/506/1820Promote equality, diversity and inclusion in the workplace3315
 R/506/2909Recruitment, selection and induction practice4633
 A/506/1933Support remote or virtual teams3418
Barred Group A1Minimum Units:0
 Minimum Credits:0
 R/506/1999Manage a project4738
 F/506/1934Participate in a project3319
Optional Group BMinimum Units:1
 Minimum Credits:0
 M/506/1895Buddy a colleague to develop their skills2319
 A/506/1916Contribute to the development and implementation of an information system3621
 D/506/1911Contribute to the improvement of business performance3633
 M/506/1914Deliver a presentation3317
 K/506/1913Develop a presentation3311
 L/506/1905Employee rights and responsibilities2216
 D/506/2170Gather, analyse and interpret customer feedback3524
 T/505/4673Health and Safety Procedures in the Workplace2216
 M/506/1959Manage events4649
 H/506/1912Negotiate in a business environment3418
 R/506/2151Resolve customers’ complaints3422
 K/506/2169Resolve customers’ problems3419
 F/506/2176Review the quality of customer service4420


Assessment is by portfolio, internally set and marked and quality assured by IQ. An Achievement Record for this qualification which includes the forms necessary to map and claim knowledge and competence is available to download from the IQ website. Holistic assessment, when appropriate, is encouraged; evidence for each assessment criterion must be clearly mapped.

Evidence for competence-based units in this qualification must demonstrate the learner’s consistent competence in the workplace. They must be met and assessed in line with the appropriate assessment strategy as indicated in the ‘Guidance on Delivery and Assessment’ section of the unit.

Knowledge-based units in this qualification must be assessed using methods appropriate to the assessment of knowledge and understanding. These can be assessed by a variety of methods including:

  • Question and answer test
  • Multiple choice questions
  • Question and answer verbal (ensure records are kept)
  • Essay
  • Other


Many of the units in this qualification feature additional assessment guidance for some assessment criteria. The purpose of this is to clarify and define elements of the assessment criterion as required. Assessment guidance provided is for example purposes only and is not intended to be exhaustive.

This qualification is not graded, successful learners achieve a pass.

Learner Entry Requirements

There are no formal entry requirements. However, learners should be able to work at level 2 or above or have equivalent work experience in the business administration area.

Tutor Requirements

All trainers delivering this qualification must meet the requirements as per the Skills CFA Assessment Strategy Competence units (S/NVQ). See Appendix A at the end of this document.

Centre Requirements

Centres must be approved by IQ in order to offer this qualification.



Downloadable Resources