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IQ IAM Level 4 NVQ Diploma in Management (QCF)


Qualification Number 601/3695/9
Title IQ IAM Level 4 NVQ Diploma in Management (QCF)
Category National
Sector General Skills | Business & Administration
Operational Start Date 01/09/2014
Operational End Date 31/08/2017
Total Units 48 Min Credit 53
Min Guided Learning Hours 214 Max Guided Learning Hours 298
Min Age From 18 Min Age To 100

Registration Fee : £70.00

This is the administrative fee that IQ charges centres to register a learner on this qualification, and NOT a training fee. All fees include registration, certification and postage (international delivery rates may apply).

Qualification Purpose

For Qualification Purpose Statement please click here

About this Qualification

The IQ IAM Level 4 NVQ Diploma in Management (QCF) is a qualification aimed at individuals who intend to develop and gain formal recognition of their competence of working as managers, area managers or heads of functions. The qualification is generic, so it is suitable for individuals working or with access to work in a variety of management and leadership roles.

In the mandatory units, all learners will cover the essentials of managing personal and professional development, providing leadership and management, developing and implementing operational plans and developing working relationships with stakeholders. There are a range of optional units allowing learners scope to choose those areas most relevant to them, including but not limited to: discipline and grievance management, physical resources, the impact of work activities on the environment, meetings, conflict management, collaborative relationships with other organisations and departments, product and service development, learning and development, health and safety, managing information and knowledge, optimising the use of technology, innovation, events, business performance, negotiation, customer service, analysing competitor activity, sales proposals and planning, tendering processes, remote and virtual teams, strategic planning, business processes and continuity plans, managing individual and team performance, procurement, equality, diversity and inclusion, recruitment, redeployment and redundancies, quality audits, networking, operational change, budgets, projects and managing business risk. Objectives of the qualification include: preparing learners to progress to a qualification in the same subject area but at a higher level or requiring more specific knowledge, skills and understanding, meeting relevant programmes of learning, preparing learners for employment and supporting a role in the workplace.

This qualification is the competence component of the Higher Apprenticeship in Management.


Learners can progress to a variety of other apprenticeship qualifications using credits achieved as there is an overlap of units, including the IQ IAM Level 4 NVQ Diploma in Business Administration (QCF). Learners who have already achieved the IQ IAM Level 3 Diploma in Management can progress to this qualification using credits already achieved.


15.3 Business Management.

Take this Qualification

If you are interested in taking this qualification and would like to find your nearest IQ centre, please give us a call on 01952 457 452 and a member of our team will be happy to help.


To achieve this qualification, learners must complete a minimum of 53 credits: 17 credits from the Mandatory Group and a minimum of 20 credits from Optional Group A. A maximum of 16 credits can come from Optional Group B.

IQ IAM Level 4 NVQ Diploma in Management (QCF)
Mandatory GroupMinimum Units:4
 Minimum Credits:17
 Y/506/1955Develop and implement an operational plan4524
 F/506/1982Develop working relationships with stakeholders4420
 T/506/2952Manage personal and professional development3312
 L/506/1953Provide leadership and management4528
Optional Group AMinimum Units:4
 Minimum Credits:20
 Y/506/1924Chair and lead meetings3310
 M/506/1931Collaborate with other departments3314
 T/506/1994Conduct quality audits4321
 A/506/2046Contribute to the development of a strategic plan5531
 D/506/2055Design business processes5523
 J/506/1949Develop and maintain professional networks5315
 T/506/2059Develop and manage collaborative relationships with other organisations5528
 A/506/1981Discipline and grievance management4326
 J/506/2292Encourage innovation3414
 M/506/1962Encourage learning and development4316
 K/506/1930Implement and maintain business continuity plans and processes3425
 T/506/1980Initiate and implement operational change4419
 A/506/1995Manage a budget4426
 R/506/1999Manage a project4738
 L/506/1984Manage a tendering process4421
 L/506/2004Manage business risk4627
 K/506/1927Manage conflict within a team3525
 L/506/1922Manage individuals' development in the workplace3310
 J/506/1921Manage individuals’ performance3420
 A/506/2032Manage knowledge in an organisation4534
 K/506/1989Manage physical resources4426
 Y/506/2068Manage product and/or service development5523
 M/506/2044Manage redundancy and redeployment4639
 A/506/1821Manage team performance3421
 J/506/2907Manage the impact of work activities on the environment4430
 F/506/2064Optimise the use of technology5629
 K/506/1992Prepare for and support quality audits4317
 M/506/1928Procure products and/or services3535
 T/506/1820Promote equality, diversity and inclusion in the workplace3315
 R/506/2909Recruitment, selection and induction practice4633
 A/506/1933Support remote or virtual teams3418
Optional Group BMinimum Units:1
 Minimum Credits:0
 Y/502/9927Analyse competitor activity333
 A/506/1950Contribute to the design and development of an information system4523
 D/506/1911Contribute to the improvement of business performance3633
 A/502/8656Developing sales proposals4530
 D/504/4056Manage Health and Safety in own area of responsibility4515
 M/506/2898Manage customer service operations4723
 M/506/1959Manage events4649
 F/506/1951Manage information systems4630
 H/506/1912Negotiate in a business environment3418
 D/502/8651Prioritising information for sales planning4320
 R/506/2151Resolve customers’ complaints3422
 K/506/2169Resolve customers’ problems3419
 F/506/2176Review the quality of customer service4420


Assessment is by portfolio, internally set and marked and quality assured by IQ. An Achievement Record for this qualification which includes the forms necessary to map and claim knowledge and competence is available to download from the IQ website. Holistic assessment, when appropriate, is encouraged; evidence for each assessment criterion must be clearly mapped. Evidence for competence-based units in this qualification must demonstrate the learner’s consistent competence in the workplace. They must be assessed in line with the appropriate assessment strategy as indicated in the ‘Guidance on Delivery and Assessment’ section of the unit.

Many of the units in this qualification feature additional assessment guidance for some assessment criteria. The purpose of this is to clarify and define elements of the assessment criterion as required. Assessment guidance provided is for example purposes only and is not intended to be exhaustive.

This qualification is not graded, successful learners achieve a pass.

Learner Entry Requirements

There are no formal entry requirements. However, learners should be able to work at level 3 or above or have equivalent work experience in the Management area.

Tutor Requirements

All trainers delivering this qualification must meet the requirements as per the Skills CFA Assessment Strategy Competence units (S/NVQ), Skills CFA Assessment Strategy 2010 Sales Standards and the Additional Requirements for Qualifications that use the title NVQ within the QCF. See Appendices A to C at the end of this document.

Centre Requirements

Centres must be approved by IQ in order to offer this qualification.



Downloadable Resources