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IQ Level 2 Award in Conflict Management (QCF)

Qualification Number 600/2347/8
Title IQ Level 2 Award in Conflict Management (QCF)
Category National
Sector General Skills
Operational Start Date 26/08/2011
Operational End Date 30/11/2015
Total Units 1 Min Credit 2
Min Guided Learning Hours 14 Max Guided Learning Hours 14
Min Age From 16 Min Age To 100

Rate: £15.00

About this Qualification

The IQ Level 2 Award in Conflict Management (QCF) is a qualification that is intended for people who may come in to contact with conflict situations. It is suitable for all areas:  such as with customers, service users and the public. The qualification covers how communication can be used to solve problems and reduce the likelihood of conflict, the factors that influence human responses in conflict situations, how to assess and reduce risks in conflict situations, and good practice to follow after conflict situations.

Structure

The qualification has one mandatory unit and learners must achieve 2 credits to gain certification.

IndexGroupUnit Ref.Unit TitleCreditGuided
Learning
Hours
1Mandatory UnitM/602/5439Managing conflict in the workplace when dealing with customers, service users or the public214
Total214

Assessment

Unit

Assessment

 

Number of Questions

Time Allowed

Managing conflict in the workplace when dealing with customers, service users or the public

Multiple choice question paper

20

45 minutes

Portfolio

N/A

N/A

A “Qualification Achievement Record” and guidance for the portfolio element of this qualification is available on request/ for centres to download from the website. Please also see delivery and assessment guidance at the end of the unit on page 8.

Learner Entry Requirements

There are no formal entry requirements. However, learners should be able to work at level 1 or above.

Tutor Requirements

All trainers delivering this qualification must have

  • Appropriate teaching qualification e.g. PTLLS
  • NQF or QCF Level 3 qualifications, or equivalent, in conflict management
  • Continuous Professional development/evidence of sector competency

Centre Requirements

 

 

Downloadable Files

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  • l2-conflict-managment-achievment-record.docx (protected)
  • l2-conflict-managagement-specification.pdf (protected)