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IQ IAM Level 2 Diploma in Business Administration (QCF)


Qualification Number 601/3616/9
Title IQ IAM Level 2 Diploma in Business Administration (QCF)
Category National
Sector General Skills | Business & Administration
Operational Start Date 01/09/2014
Operational End Date 31/08/2017
Total Units 60 Min Credit 45
Min Guided Learning Hours 229 Max Guided Learning Hours 351
Min Age From 16 Min Age To 100

Qualification Fee : £70.00

This is the administrative fee that IQ charges centres to register a learner on this qualification, and NOT a training fee. All fees include registration, certification and postage (international delivery rates may apply).

Qualification Purpose

About this Qualification

The New IQ IAM Level 2 Diploma in Business Administration (QCF) will be available from September 2014.

This qualification will replace both the IQ Level 2 NVQ Certificate in Business and Administration (QCF) and the IQ Level 2 Certificate in Principles of Business and Administration (QCF), therefore:

  • the last date for registrations for both the IQ Level 2 NVQ Certificate in Business and Administration (QCF) and the IQ Level 2 Certificate in Principles of Business and Administration (QCF) will be 31/08/2014
  • the last date for certifications for both qualifications will be 31/08/2016
  • if your centre is approved to offer only the NVQ or both the NVQ and the IQ Level 2 Certificate in Principles of Business and Administration (QCF), you will automatically be approved to offer the new combined qualification
  • if your centre is only approved to offer the IQ Level 2 Certificate in Principles of Business and Administration (QCF), you will have to apply to be approved to offer the new combined qualification.


Please be advised that the majority of the units within the new qualification do not feature in the current qualifications, but they do cover a similar range of content. The specification for the new qualification will be available on the website. However, the information below outlines the scope of the new units, all of which can be viewed by searching for the unit numbers using the ‘Register of Qualifications’ at


The IQ IAM Level 2 Diploma in Business Administration (QCF) is a qualification aimed at individuals who intend to develop and gain formal recognition of their knowledge, understanding and competence of working in the business administration environment. The qualification is generic, so it is suitable for individuals working or with access to work in a variety of business administrative roles.

In the mandatory units, learners will cover the essentials of communication, employer organisations, providing administrative services, document production, information management, managing personal performance and development, and working relationships with colleagues. There are a range of optional units allowing learners scope to choose those areas most relevant to them, including but not limited to: recruitment, event organisation, presentations, software, office equipment, customer service, research, marketing, social media, health and safety, employee rights and responsibilities, equality and diversity, participation in projects, the legal context of business, payroll processing, human resource records, administering finance and administering parking dispensations. The majority of the units are competence-based but there are also knowledge-based units. Objectives of the qualification include: preparing learners to progress to a qualification in the same subject area but at a higher level or requiring more specific knowledge, skills and understanding, meeting relevant programmes of learning, preparing learners for employment and supporting a role in the workplace.

This qualification is the combined component of the Intermediate Apprenticeship in Business and Administration.


Learners who achieve this qualification can progress to the IQ IAM Level 3 Diploma in Business Administration (QCF) using credits already achieved as there is an overlap of units. They can also progress to a variety of other apprenticeship qualifications including the IQ IAM Level 2 Diploma in Team Leading (QCF) and the IQ Level 2 Diploma in Customer Service (QCF).


15.2 Administration.

Take this Qualification

If you are interested in taking this qualification and would like to find your nearest IQ centre, please give us a call on 01952 457 452 and a member of our team will be happy to help.


To achieve this qualification, learners must complete a minimum of 45 credits: 21 credits from the Mandatory Group and a minimum of 14 credits from Optional Group A. A maximum of 10 credits can come from Optional Group B and a maximum of 6 credits from Optional Group C.

IQ IAM Level 2 Diploma in Business Administration (QCF)
Mandatory GroupMinimum Units:6
 Minimum Credits:21
 H/506/1893Communication in a business environment2319
 R/506/1789Develop working relationships with colleagues2319
 L/506/1788Manage personal performance and development2418
 T/506/1901Principles of business document production and information management2321
 J/506/1899Principles of providing administrative services2425
 A/506/1964Understand employer organisations2440
Optional Group AMinimum Units:2
 Minimum Credits:14
 R/506/1890Administer finance2421
 T/506/1879Administer human resource records2328
 R/506/1887Administer parking dispensations2325
 A/506/1883Administer the recruitment and selection process2325
 M/506/1945Analyse and present business data3624
 T/506/1865Archive information2314
 M/506/1895Buddy a colleague to develop their skills2319
 L/506/1810Collate and report data2319
 A/506/1916Contribute to the development and implementation of an information system3621
 L/506/1869Contribute to the organisation of an event2323
 M/506/1914Deliver a presentation3317
 K/506/1913Develop a presentation3311
 L/506/1905Employee rights and responsibilities2216
 D/506/1813Handle mail2315
 D/506/1794Health and safety in a business environment1210
 Y/506/2295Maintain and issue stationery and supplies2318
 L/506/1807Manage diary systems2212
 A/506/1799Meet and welcome visitors in a business environment1220
 F/506/1917Monitor information systems3843
 D/506/1875Organise business travel or accommodation2423
 K/506/1815Prepare text from notes using touch typing2426
 T/506/1817Prepare text from recorded audio instruction2415
 M/506/1816Prepare text from shorthand2646
 Y/506/1809Produce business documents2324
 Y/506/1812Produce minutes of meetings2313
 H/506/1876Provide administrative support for meetings2428
 H/506/1814Provide reception services2315
 R/506/1811Store and retrieve information2419
 K/506/1796Use a telephone and voicemail system1220
 J/506/1868Use and maintain office equipment2210
Optonal Group BMinimum Units:1
 Minimum Credits:0
 F/502/4396Bespoke Software2320
 J/502/4559Data Management Software2320
 A/506/2130Deliver customer service2527
 Y/506/2149Develop customer relationships2318
 F/506/1934Participate in a project3319
 T/505/1238Payroll Processing2520
 M/502/4622Presentation Software2430
 R/506/2134Process information about customers2314
 F/601/8320Processing customers’ financial transactions248
 F/502/4625Spreadsheet Software2430
 M/502/4300Using Email2320
 R/502/4631Website Software2430
 R/502/4628Word Processing Software2430
Optional Group CMinimum Units:1
 Minimum Credits:0
 F/505/6880Exploring Social Media2216
 R/505/3515Know how to publish, integrate and share using social media2540
 K/503/8194Principles of customer relationships2318
 D/502/9931Principles of digital marketing2540
 J/506/1806Principles of equality and diversity in the workplace2210
 D/502/9928Principles of marketing theory2430
 R/506/2294Principles of team leading2537
 D/506/1939Understand the legal context of business3644
 L/505/3514Understand the safe use of online and social media platforms2435
 A/506/1818Understand the use of research in business2640
 L/506/2083Understand working in a customer service environment1325


Assessment is by portfolio, internally set and marked and quality assured by IQ. An Achievement Record for this qualification which includes the forms necessary to map and claim knowledge and competence is available to download from the IQ website. Holistic assessment, when appropriate, is encouraged; evidence for each assessment criterion must be clearly mapped.

Evidence for competence-based units in this qualification must demonstrate the learner’s consistent competence in the workplace. They must be met and assessed in line with the appropriate assessment strategy as indicated in the ‘Guidance on Delivery and Assessment’ section of the unit.

Knowledge-based units in this qualification must be assessed using methods appropriate to the assessment of knowledge and understanding. These can be assessed by a variety of methods including:

  • Question and answer test
  • Multiple choice questions
  • Question and answer verbal (ensure records are kept)
  • Essay
  • Other


Many of the units in this qualification feature additional assessment guidance for some assessment criteria. The purpose of this is to clarify and define elements of the assessment criterion as required. Assessment guidance provided is for example purposes only and is not intended to be exhaustive.

This qualification is not graded, successful learners achieve a pass.

Learner Entry Requirements

There are no formal entry requirements. However, learners should be able to work at level 1 or above or have equivalent work experience in the business administration area.

Tutor Requirements

All trainers delivering this qualification must meet the requirements as per the Skills CFA Assessment Strategy Competence units (S/NVQ) and the ITQ Assessment Strategy England, Wales and Northern Ireland. See Appendices A and B at the end of this document.

Centre Requirements

Centres must be approved by IQ in order to offer this qualification.



Downloadable Resources