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IQ Level 2 NVQ Certificate in Business and Administration (QCF)

Qualification Number 600/3538/9
Title IQ Level 2 NVQ Certificate in Business and Administration (QCF)
Category National
Sector General Skills | Business & Administration
Operational Start Date 11/01/2011
Operational End Date 31/08/2014
Total Units 74 Min Credit 21
Min Guided Learning Hours 86 Max Guided Learning Hours 154
Min Age From 14 Min Age To 100

Qualification Fee : £50.00

This is the administrative fee that IQ charges centres to register a learner on this qualification. All fees include registration, certification and postage (international delivery rates may apply).

About this Qualification

The IQ Level 2 NVQ Certificate in Business and Administration (QCF) is a qualification aimed at individuals who work in an administrative role within a business environment. It provides recognition for the learner’s knowledge and ability to carry out a range of administrative tasks. There is considerable scope for the learner to choose those optional units most appropriate to them, while the vital components of an administrative role in business are covered by the mandatory units. This qualification is suitable for learners in a variety of organisations

Take this Qualification

If you are interested in taking this qualification and would like to find your nearest IQ centre, please give us a call on 01952 457 452 and a member of our team will be happy to help.


To achieve the Level 2 NVQ Certificate in Business and Administration (QCF), the learner must achieve a minimum of 21 credits, of which 14 credits must be selected from level 2 units. 9 credits must be completed from the Mandatory Group, 7 credits from Optional Group A and 5 credits from Optional Group B.

A number of optional units within this qualification are barred. Barred units exist to allow learners greater choice in how to meet the required number of credits to achieve a qualification. However, because barred units feature a significant overlap of content, learners are not allowed to take more than one unit of a barred set. The following table displays all of the optional barred units that can be taken with this qualification; only one unit from each pair/set can count towards the learner’s achieved credits.

Unit Numbers

Barred Against

Prepare text from notes A/601/2483

Prepare text from notes using touch typing (40 wpm) F/601/2484

Prepare text from notes using touch typing (60 wpm) T/601/2532

Produce documents in a business environment T/601/2482

Design and produce documents in a business environment M/601/2531

Prepare text from shorthand (60 wpm) J/601/2485

Prepare text from shorthand (80 wpm) A/601/2533

Prepare text from recorded audio instruction (40 wpm) L/601/2486

Prepare text from recorded audio instruction (60 wpm) F/601/2534

Support the organisation of an event L/601/2505

Plan and organise an event R/601/2540

Support the co-ordination of an event D/601/2508

Co-ordinate an event Y/601/2541

Support the organisation of meetings T/601/2515

Plan and organise meetings D/601/2542

Provide reception services K/601/2480

Meet and welcome visitors Y/601/2457

Bespoke software A/502/4395

Bespoke software F/502/4396

Data management software F/502/4558

Data management software F/502/4559

Database software H/502/4553

Database software M/502/4555

Improving productivity using IT T/502/4153

Improving productivity using IT J/502/4156

IT security for users R/502/4256

IT security for users Y/502/4257

Presentation software K/502/4621

Presentation software M/502/4622

Set up an IT system Y/502/4209

Set up an IT system L/502/4210

Spreadsheet software A/502/4624

Spreadsheet software F/502/4625

Using collaborative technologies A/502/4378

Using collaborative technologies F/502/4379

Website software L/502/4630

Website software R/502/4631

Word processing software L/502/4627

Word processing software R/502/4628

IndexGroupUnit Ref.Unit TitleCreditGuided
1Mandatory GroupD/601/2475Communicate in a business environment318
1Mandatory GroupL/601/2469Improve own performance in a business environment26
1Mandatory GroupF/601/2467Manage own performance in a business environment29
1Mandatory GroupF/601/2470Work in a business environment218
1General Units Group AT/601/2790Administer human resources records320
1General Units Group AJ/601/2647Administer parking dispensations414
1General Units Group AA/601/2791Administer the recruitment and selection process430
1General Units Group AJ/601/2552Agree a budget425
1General Units Group AY/601/2538Analyse and report data630
1General Units Group AY/601/2491Archive information213
1General Units Group AA/601/2547Contribute to innovation in a business environment430
1General Units Group AJ/601/2549Contribute to running a project530
1General Units Group AT/601/2529Deliver a presentation315
1General Units Group AF/601/2551Deliver, monitor and evaluate customer service to external customers312
1General Units Group AA/601/2550Deliver, monitor and evaluate customer service to internal customers312
1General Units Group AM/601/2528Develop a presentation315
1General Units Group AT/601/2479Handle mail317
1General Units Group AM/601/2495Maintain and issue stationery stock items314
1General Units Group AK/601/2446Make and receive telephone calls310
1General Units Group AR/601/2537Monitor information systems730
1General Units Group AD/601/2539Order products and services535
1General Units Group AR/601/2487Organise and report data312
1General Units Group AY/601/2488Research information417
1General Units Group AF/601/2517Respond to change in a business environment316
1General Units Group AL/601/2472Solve business problems412
1General Units Group AR/601/2490Store and retrieve information317
1General Units Group AL/601/2536Support the design and development of an information system735
1General Units Group AJ/601/2518Support the management and development of an information system740
1General Units Group AY/601/2510Support the organisation of business travel or accommodation318
1General Units Group AM/601/2478Take minutes415
1General Units Group AK/601/2477Use a diary system39
1General Units Group AH/601/2476Use electronic message systems16
1General Units Group AH/601/2493Use office equipment418
1General Units Group AY/601/2474Work with other people in a business environment310
1Barred Unit Group A1M/601/2531Design and produce documents in a business environment425
1Barred Unit Group A1T/601/2482Produce documents in a business environment415
1Barred Unit Group A2A/601/2483Prepare text from notes315
1Barred Unit Group A2F/601/2484Prepare text from notes using touch typing _40 wpm_315
1Barred Unit Group A2T/601/2532Prepare text from notes using touch typing _60 wpm_410
1Barred Unit Group A3J/601/2485Prepare text from shorthand _60 wpm_855
1Barred Unit Group A3A/601/2533Prepare text from shorthand _80 wpm_845
1Barred Unit Group A4L/601/2486Prepare text from recorded audio instruction _40 wpm_435
1Barred Unit Group A4F/601/2534Prepare text from recorded audio instruction _60 wpm_425
1Barred Unit Group A5R/601/2540Plan and organise an event428
1Barred Unit Group A5L/601/2505Support the organisation of an event215
1Barred Unit Group A6Y/601/2541Co-ordinate an event430
1Barred Unit Group A6D/601/2508Support the co-ordination of an event320
1Barred Unit Group A7D/601/2542Plan and organise meetings525
1Barred Unit Group A7T/601/2515Support the organisation of meetings418
1Barred Unit Group A8Y/601/2457Meet and welcome visitors323
1Barred Unit Group A8K/601/2480Provide reception services315
1Barred Units Group B9L/502/4210Set Up an IT System430
1Barred Units Group B9Y/502/4209Set Up an IT System320
1Barred Units Group B10A/502/4378Using Collaborative Technologies320
1Barred Units Group B10F/502/4379Using Collaborative Technologies430
1Barred Units Group B11R/502/4628Word Processing Software430
1Barred Units Group B11L/502/4627Word processing software320
1General Units Group BT/601/2465Use occupational health and safety guidelines when using keyboards220
1Barred Units Group B1A/502/4395Bespoke Software215
1Barred Units Group B1F/502/4396Bespoke Software320
1Barred Units Group B2L/502/4630Website Software320
1Barred Units Group B2R/502/4631Website Software430
1Barred Units Group B3F/502/4558Data Management Software215
1Barred Units Group B3J/502/4559Data Management Software320
1Barred Units Group B4H/502/4553Database Software320
1Barred Units Group B4M/502/4555Database software430
1Barred Units Group B5J/502/4156Improving Productivity Using IT430
1Barred Units Group B5T/502/4153Improving Productivity Using IT320
1Barred Units Group B6A/502/4624Spreadsheet Software320
1Barred Units Group B6F/502/4625Spreadsheet Software430
1Barred Units Group B7R/502/4256IT Security for Users110
1Barred Units Group B7Y/502/4257IT Security for Users215
1Barred Units Group B8M/502/4622Presentation Software430
1Barred Units Group B8K/502/4621Presentation software320


Assessment for this qualification is portfolio based. It must also be in accordance with the relevant assessment strategy located at the end of this document in Appendix A (CfA Assessment Strategy 2009 Business & Administration Standards) and B (ITQ Assessment Strategy England, Wales and Northern Ireland March 2009). Specific assessment guidance for each unit is in the relevant unit’s “Assessment guidance and delivery” section.

A Qualification Achievement Record for this qualification which includes the forms necessary to map and claim competence is available to download from the IQ website.

Learner Entry Requirements

There are no formal entry requirements. However, learners should be able to work at level 1 or above and be proficient in the use of the English Language.

Tutor Requirements

All trainers/assessors and internal verifiers delivering this qualification must meet the requirements as per the assessment strategies relevant to each unit. Further guidance can be found in section 5 of Appendix A (Assessment Strategy Management & Leadership Standards August 2011) and section A of Appendix B (ITQ Assessment Strategy England, Wales and Northern Ireland March 2009, Appendix B).

Centre Requirements



Downloadable Resources