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Understand the customer service environment

 

Unit Number Y/506/2152
Unit Level 3
Unit Title Understand the customer service environment
Sector
Credit Value 5 Guided Learning Hours 40
Mandatory Assessments Required

Optional Assessments  of required.

Description

Assessment

Links

This unit is part of the following qualifications: -

Qualification No.Qualification Title
601/3682/0IQ IAM Level 3 Diploma in Business Administration (QCF)

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