The IQ Level 3 Award in the Delivery of Conflict Management Training (QCF) is a qualification for trainers who deliver or wish to deliver conflict management training at level 2. It is suitable for all sectors where the possibility of conflict may arise and is approved by the SIA as a suitable qualification for those wishing to deliver conflict management as part of the licence linked qualifications.
The qualification has 2 mandatory units and learners must achieve 5 credits to gain certification.
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Unit
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Assessment
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Number of Questions
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Time Allowed
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Managing conflict in the workplace when dealing with customers, service users or the public
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Multiple choice question paper
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20
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45 minutes
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Portfolio
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N/A
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N/A
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Delivering scenario-based conflict management training
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Portfolio (including micro- teach)
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N/A
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N/A
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A “Qualification Achievement Record” and guidance for the portfolio elements of this qualification is available for centres to download from the website. All assessment materials and documentation must be clearly mapped to the assessment criteria. The multiple choice examination is externally set and marked by IQ.
Learners must have a suitable teaching qualification e.g. PTLLS at level 3 or above and be proficient in the use of the English language. It is the centres responsibility to ensure that all learners being entered for this qualification meet these requirements and to keep and maintain the relevant records. These records must be available to IQ and regulatory bodies for inspection.