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News from the Security Sector

IQ Founder Members SAFE and the ABI Announce the ABI Academy

The Association of British Investigators (ABI) has announced that it has reached agreement with training company SAFE, to run the ABI Academy.

The Academy, which will provide access to ABI approved training and IQ qualifications in response to the emerging requirements for SIA licensing and other ABI training initiatives, is designed to provide an effective platform for the educational activities of the ABI.

Under the agreement, the ABI Academy will utilise SAFE expertise and resources to operate a quality hub centre for trainers wishing to offer IQ Qualifications but who perhaps require back office assistance, provide learning materials for providers, and work with IQ to approve third party training as part of the ABI Approved Trainer Scheme.

Tony Imossi, President of the ABI said, “The ABI is aware that the market for training in advance of licensing is already beginning to move and it is important to the Association that it provides the best possible advice to its members and those wishing to undertake training. Whilst the SIA is still to finally confirm the requirements for training we are sufficiently confident that the current awards offered will be recognised in full, perhaps with the requirement for some top up training after the Home Office has completed its consultation. For those wishing to prepare early for licensing, the Academy should be a useful addition”

Gary Scruby, Managing Director of SAFE said “We are delighted to be working with the ABI. SAFE has some 8 years of experience in running qualifications quality hub operations and providing learning resources and we look forward to using this experience in support of the private investigation sector. Details for approving ABI Academy Approved Training Providers will be published later this month and we expect the Academy to be operational in the coming weeks”.

IQ is working closely with the investigative sector through its relationships with both the ABI and the Institute of Professional Investigators (IPI), who are also a founder member of IQ, to ensure that our qualifications are responsive to sector needs.

Full details of the Academy contact numbers and procedures will be included on the SAFE and ABI websites shortly ( & For advance information, please contact Gary or Amy at SAFE on 01952 457 452.

Jan 06, 2014 12:11 PM

Case Study: Association of Chief Police Officers (ACPO) Academy

IQ Centre Training for Success (TFS) has designed a new qualification based on the Community Safety Accreditation Scheme to attract more young people into the private security sector. We asked them to tell us more!

How can we bring a higher calibre of staff into the private security sector? How can we attract more varied backgrounds; more women, younger entrants, and more ethnic minorities? Rather than continuing to recruit from the Police, HM Prisons and the armed forces, why not take school-leavers? For if the armed forces take 16 or 18-year-olds, why can’t private security?

These are the questions that The Cardinal Group set out to address, in partnership with TFS, with the launch of the first ACPO Academy at Ashfield School at Kirkby-in-Ashfield in September 2013. After looking at these questions they concluded that much of what was needed to entice young people into a security career depended on schools and their careers teaching, including ensuring that pupils and teachers had appropriate role models to follow.

The learning programme that they designed in response, which has now been successfully realised at Ashfield, is delivered through 37 sessions across the school term and is centred on the use of rolling case studies. The content itself is delivered by trainers drawn from a number of disciplines, including the police and wider criminal justice system, which helps to introduce students to the array of careers available to them within the sector.

Throughout the programme, the students study a wide range of topics including, what is meant by the ‘extended police family’, methods of crime reduction and problem-solving in community safety, the law for accredited persons, and how to be effective in the role; by improving communication skills, managing conflict and being assertive, as well as basic principles of risk-assessment. Learning outcomes include being able to record evidence, to manage a crime scene or incident, to use a radio and other communications equipment; and to deal with emergencies.

TFS, the training and content provider for the academy, has designed a Level 2 training course in Community Safety that will be awarded by Industry Qualifications (IQ). The content mirrors the existing adult award that can lead to the accreditation of some basic police powers under the Home Office approved Community Safety Accreditation Scheme (CSAS).

IQ was instrumental in supporting TFS to design a clear assessment process which needed to reflect the practical and experiential nature of the programme. What’s more, IQ’s position within the private security sector was an important factor that featured highly in the Academy’s selection of TFS as the content provider. The fact that the qualification was awarded by a national awarding body like IQ was instrumental in the school’s decision to adopt the programme and place it within the existing and popular ‘uniformed services’ portfolio.

Inspector Richard Stones (CSyP), who serves as Vice Chair at Ashfield School, said “ACC Sue Fish, ACPO lead on business crime, has driven important alliances between the police and the private security sector. The creation of the first ACPO Academy, a vision of the Cardinal Group, is a great example of this drive.

As Vice Chair of Governors at Ashfield School and as a serving Police Officer with a keen interest in security, I was eager for the school to develop a programme that provided students who aspire to join the uniformed services with a course that broadens their horizons and exposes them to the potential of working in the private security sector, the extended Police family or the wider criminal justice sector.

The Cardinal Group’s vision, supported by training providers TFS, has done just that. Current events have raised awareness of the need for effective security and this course provides the knowledge necessary to make a career in security or law enforcement a career choice from school. The skills and qualities gained from this course will prepare students for the challenges this career choice may present and gives a useful insight into community safety, the criminal justice system and partnership working.”


Operations Director at Training for Security, Rob McHarg agreed with this sentiment, saying “The TFS course development for the academy will equip successful pupils with a skill-set that will provide them with a significant appreciation and application of the key aspects that underpin local community safety and will offer up a potential future career path within the private security sector and the wider criminal justice system.”

Finally, Jason Trigg, CEO of The Cardinal Group, stated that “The Cardinal Group are proud to be the principal partners with ACPO on this unique endeavour. TFS has expertly crafted a learning programme which can be duplicated within other schools throughout the country.

I am committed to the vision of developing sustainable partnerships with ACPO and believe that this initiative provides an overt and welcome platform for supporting the principle of the extended police family.

My thanks are also due to Richard Vasey the Headmaster of Ashfield School for trusting in the Cardinal vision and Julie Taylor (Head of vocational training) for facilitating the inclusion of the programme within the existing uniform services agenda.”


If you would like to tell us about the work you are doing with IQ, please get in touch.

Dec 09, 2013 04:45 PM

Case Study: Association of Training Providers Formed to Deliver the IQ Level 3 Award for Professional Investigators by E-Learning

On Friday 22nd November 2013, the Association of Training Providers was launched at the Doubletree by Hilton Cadbury House Hotel near Bristol. We asked IQ centre Bisio to tell us more about the Association…

The Announcement of the licensing of Private Investigators was finally made by the Home Secretary, Theresa May, on the 31st July 2013, 12 years after the passing of the Private Security Industry Act 2001. Nevertheless, this spontaneous announcement still seems to have come as a bit of a surprise to the industry with only a handful of training providers available to deal with what is thought to be thousands of investigators caught by the licensing regime. The Home Affairs Select Committee, which had conducted an enquiry into the work of Private Investigators, had recommended that the title Private Investigator be a ‘protected title’ in much the same way as ‘Social Worker’. This was rejected by the government in its Command Paper presented to Parliament which recommended that ‘investigative activity’ should determine whether an individual needs to be licensed. On the 20th September 2013 BS 102000, the code of practice for the provision of investigative services, was published which highlighted, in Appendix B, the scale of those ‘investigative activities’.

The industry is now faced with one of its biggest challenges; how to deliver high quality and professional training to thousands of investigators, many of whom already have a wealth of experience. With the Level 3 Award being a knowledge-only based qualification with no requirement to demonstrate a practical ability, the answer lies in E-Learning where investigators can revise what they know and study what they don’t’.  Bisio Training has spent two years creating over 30 E-Learning tutorials covering all the essential criteria and learning outcomes for the Award. Available to anyone with access to the internet, Bisio has managed to replicate the classroom environment by not only creating a ‘Document Library’ and an ‘Online Chat Room’ but also its own unique ‘Ask the Tutor’ facility. Finally, with an ‘Examination Simulator’ and a bank of some 250 questions, Bisio has also managed to replicate the examination room where students sit mock examinations; a great opportunity to practice for those who have not sat one for years.

The SIA made it quite clear that any competency training had to be flexible. Bisio is not claiming that the Level 3 Award will make an investigator a competent surveillance operative or interviewer. On the contrary, an investigator wishing to specialise in a particular area of investigation is strongly advised to undertake experiential learning courses.

In order to provide learners with a flexible training solution, Bisio has collaborated with a number of other training providers throughout the UK to form the Association of Training Providers. Learners can now enrol on the E-Learning course at their nearest centre and do the course from their home or office, in their own time and at their own pace, without any loss of business or incurring of the additional expenses associated with face to face training.

With QS Security Group covering Northern Ireland, Graspan Frankton the North and North East, CrimeDeter the Midlands, CSS Training London, Bisio Training Wales and the West Country and Global Integrity Training the South and South West of England learners are never more than a couple of hours drive from an examination centre.

A spokesperson for the Association said:-

‘It was imperative that all of the centres were accredited and we are most grateful to Sallyann and the team at IQ for their professional advice and guidance throughout the process, particularly the information regarding hub and satellite arrangements. Nothing seemed to be too much trouble for them and the help given to us in approving the centres so quickly has meant that the association is now in a strong position approaching 2014, a really important and significant year for the private investigation sector’.

The E-Learning course has already attracted a lot of attention among investigators and some equally impressive feedback.

‘Enjoyed it, it’s a great resource’.  James Bish, Major Crime Investigator.

‘I am impressed by Bisio’s Level 3 Award for Professional Investigators Course, its content stood out from the rest; all modules are well thought out, relevant and easy to navigate. I am confident that the course will provide my team and me with every opportunity to pass the exam and gain the qualification’. John Jones, Managing Director of CrimeDeter.

Andy Tish, Managing Director of Bisio Training said of the course:-

‘We have all been on residential courses where so much time is taken up in front of a PowerPoint. Bisio sees this as a waste of valuable time and technology and believes learners should only need to attend face to face training courses to learn and demonstrate practical ability, not to assimilate knowledge. Bisio is a progressive training company and together with the other training providers in the association is now more than capable of delivering the IQ Level 3 Award for Professional Investigators to the thousands who now need this mandatory qualification’.

For more information on the Association of Training Providers, click here.

If you would like to tell us about the work you are doing with IQ, please get in touch.

Dec 06, 2013 04:18 PM

Skills for Justice Awards and IQ to Collaborate with Historic Agreement

SFJ Awards and IQ have entered an agreement to cooperate and establish collaborative working.

SFJ Awards, the specialist awarding organisation for the Justice and community safety, police and law enforcement, custodial, legal, fire and armed services sectors, and mutual awarding organisation Industry Qualifications (IQ), have entered an agreement to co-operate and establish collaborative working on a wide range of issues across the Justice and community safety and private security and safety sectors.

The ground breaking agreement will result in each organisation becoming a co-ordinating quality (hub) centre of the other, offering the awards of the other that are relevant to their own sector/customer footprint. The two organisations will also co-operate on product development, technical and IT matters along with international issues where appropriate.

Raymond Clarke, Chief Executive of IQ said “This is an exciting development which creates a seamless interface for qualifications across both the wider justice family, and areas involved in the management and mitigation of risk, such as fire safety. The agreement will allow each organisation to expand the range of products available to its centres and we expect to be able to work together on the development of qualifications and learning support products where there is a shared interest.”

Adrian Jackson, Managing Director of SFJ Awards said, “Both SfJ Awards and IQ are committed to providing sector specific qualifications of the highest quality and the relationship is a comfortable fit. The agreement ensures that each organisation can harness its own specialist expertise for the benefit of the relationship and our customers.”

The two organisations have already begun to work on responding to a number of international opportunities, and have established the detailed mechanisms for the operation of quality hub centre arrangements. SfJ Awards will also adopt IQ Functional Skills within the coming months.

For further details, please contact Raymond Clarke at IQ on 01952 457452 or Adrian Jackson at SFJ Awards on 0114 231 7397.

Nov 06, 2013 04:03 PM

Changes to the Delivery of SIA Licence Linked Qualifications

The SIA have recently announced details of new content that must be delivered as part of the licence-linked qualifications.

The new content must be implemented by the end of October and relates to the following subjects:

a.    identifying vulnerable people
b.    describe action that can be taken to protect vulnerable people
c.    identifying the behaviour of sexual predators
d.    identifying indicators of child sexual exploitation.

Please note that there is no change to the minimum contact hours. IQ will be updating our qualification specifications and other relevant documents shortly to reflect these changes. The full SIA instructions can be found below or alternatively you can download a PDF version here.

Instructions to training providers on the delivery of SIA licence-linked qualifications.

Please read this document very carefully as it contains important information regarding the content of training that you must deliver for licenced-linked qualifications.
1. The qualifications required for a SIA licence contribute to ensuring the safety of security operatives and the public.  They do this because they contain important content on safety issues that individuals applying for a licence have to learn.

2. The work of training providers is crucial in making sure that security operatives have the knowledge and skills that are needed to keep themselves and the public safe.

3. This document contains instructions on training that you must deliver as part of the licence-linked qualifications.  We have given you advice on what content must be included.

4. This content relates to some areas that you already deliver.  The purpose of this additional content is to raise awareness of some more ways in which security operatives can help safeguard the public.  There are four basic areas that are covered;

a.    identifying vulnerable people
b.    describe action that can be taken to protect vulnerable people
c.    identifying the behaviour of sexual predators
d.    identifying indicators of child sexual exploitation.

5. We are requiring you to cover these areas in the training because there is clear evidence of the risk posed to the public and we, the Home Office and the Police as well as agencies like the Child Exploitation and Online Protection Centre feel that security operatives can help to keep people safe.  We have detailed where this extra training should be included within this document.

6. You should be delivering this extra content from the end of October 2013.  Some of this content can be delivered as part of the non-contact time, although the content relating to ejections and refusal of entry of vulnerable people will need to be delivered as part of the contact time for the conflict management unit. This training does not mean a change to the minimum contact hours.  Your awarding body will want evidence that this training is being delivered.

7. I want to thank you for your help in this.  I know you will want to help in this important work and I suggest that we should all be proud of the fact that so many agencies recognise the value of the training you deliver.

Additional Training for the Level 2 Award in Door Supervision.

1. This document details additional training that you must deliver against the learning outcomes in the Level 2 Award for Door Supervisors.

2. Each of the areas of training that you must include show which area of the existing ‘Specification for Learning and Qualification’ to which they relate.

Definition of a vulnerable person.

Why you need to deliver this training.

Door Supervisors already make a major contribution to the safety of customers in pubs, bars and clubs.  We want to make sure that Door Supervisors recognise customers that may be vulnerable.  This will help Door Supervisors deal with incidents in a way that will ensure the safety of customers.

There have been occasions where vulnerable customers have been victims of crime in the night time economy.  This training will help reduce the risk of this happening in future.

Where does this training relate to the current syllabus?

This training relates to Section 8 of the ‘Specification for Learning and Qualifications for Door Supervisors’.  It specifically relates to the outcome ‘Demonstrate an understanding of how to remain alert and vigilant of unusual and suspicious activity’.
It is covered by Assessment Criterion 8.3 of the qualification unit - Identify indicators of unusual and suspicious activity

What you must deliver.

The following content has been adapted from learning materials produced by Northumbria Police.  You should use and adapt them so that you are able to deliver training to allow Door Supervisors to recognise a vulnerable person.

Additional Training –

Identify factors that make a person vulnerable.

The following factors can lead to a person being vulnerable;

1. Being under the influence of Alcohol or Drugs:
People under the influence of alcohol or drugs can be vulnerable because they can have;

  • reduced inhibitions
  • decreased ability to make considered decisions
  • changed perceptions of their own abilities and limitations
  • become overly gregarious
  • display aggression
  • lack of spatial awareness increasing the likelihood of them hurting themselves or others.

2. Individuals that are alone or are receiving unwanted attention.

  • Individuals that become separated from their friends or appear lost or isolated can be vulnerable.
  • An individual receiving unwanted attention over a period of time or is being followed or threatened can also be vulnerable.

3. Potential victims of domestic violence.

  • Victims of domestic violence can be at an increased risk of assault and harm, which may be fuelled by alcohol.

4. Young people

  • Whilst anyone can be vulnerable, this is especially true of people under the age of 18.

5. Presence of a sexual predator.

  • A person will be more vulnerable if they are the target of a sexual predator (recognising the behaviour of a sexual predator is covered below).

Identify the behaviour of sexual predators

Why you need to deliver this training.

Vulnerable people can be at risk from sexual predators.  This training will allow Door Supervisors to recognise the behaviour of sexual predators and allow them to protect vulnerable people and stop crimes being committed.

Where does this training relate to the current syllabus?

This training relates to Section 8 of the ‘Specification for Learning and Qualifications for Door Supervisors’.  It specifically relates to the outcome ‘Demonstrate an understanding of how to remain alert and vigilant of unusual and suspicious activity’.

It is covered by Assessment Criterion 8.3 of the qualification unit - Identify indicators of unusual and suspicious activity

What you must deliver.

The following content has been adapted from learning materials produced by Northumbria Police.  You should use and adapt them so that you are able to deliver training to allow Door Supervisors to recognise the behaviour of a sexual predator.

Additional Training - Identify the behaviours of potential sexual predators.

1. What is a sexual predator?
A sexual predator is a person who commits sexual crimes. Sexual predators are often friendly and self-assured and can be any race, profession, level of intelligence or age. A person can be a predator if they are ignorant to the fact that a person cannot consent to sex if they are drunk.

2. How does a sexual predator pick victims?
Sexual predators may select or target victims based on

  • vulnerability
  • availability
  • gender
  • location
  • race
  • appearance.

3. How to spot sexual predators and what action you can take.

  • A sexual predator may be a lone male.  If you see a woman being pestered, there are options you have.  This might include approach the woman being pestered to assess her safety, informing the venue management or calling the police.
  • Sexual predators can use drugs such has Rohypnol to facilitate their crimes.  If you find drugs that you think might be Rohypnol or a similar drug that you feel may be used to facilitate a crime then call the police.
  • If you see a heavily intoxicated female and male exiting the premises consider intervening to seek clarity of the relationship to ensure the safety of the female.
  • If there is a regular lone attendee at your venue you probably know who these individuals are. Do they leave with different women every time they come? Do the women appear intoxicated? If so then this may an indication of a sexual predator.

Understanding the risks to vulnerable people being ejected from, or refused entry to, a venue.

Why you need to deliver this training.

Often people can be vulnerable if they are ejected from a pub or club or refused entry.  They can be separated from friends and find themselves alone and vulnerable.

Where does this training relate to the current syllabus?

This training relates to the ‘Specification for Learning and Qualifications in Conflict Management.  Specifically, it relates to Session 4b: Application of Communication Skills and Conflict Management for Door Supervisors.  The content should be delivered under sections 1 Refusing Entry to a Customer and 2 Ejecting a customer from the venue.

What you must deliver.

The following content has been adapted from learning materials produced by Northumbria Police.  You should use and adapt them so that you are able to deliver training to allow Door Supervisors to ensure the safety of vulnerable people who have been ejected or refused entry to a venue.

Additional Training - State factors to consider when ejecting or refusing entry to a person that may be vulnerable.

1. When a Door Supervisor ejects an individual or refuses them entry to a venue, he or she should consider whether this leaves the individual vulnerable.  If so, then the Door Supervisor should consider if there are ways that the welfare of the individual could be protected.

2. When refusing entry or ejecting someone that may be vulnerable from a venue, the following should be considered;

  • Is the person under the age of 18 and in need of particular help (see Considerations for Dealing with 14-18 year olds under incident scenarios)
  • Is the individual vulnerable due to being under the influence of drink or drugs?
  • Is the individual alone or do they have friends nearby?
  • Do they have their belongings?
  • Do they need medical attention?

3. If the professional judgement of the Door Supervisor is that the individual may be vulnerable, then he or she should consider what help can be provided.  There are a number of options that a Door Supervisor can consider, which include;

  • Seeking the help of Street Pastors, Street Marshalls or any other scheme active in the area to help people in the night time economy
  • Particularly in the case of younger people, is there a relative you can call to assist the vulnerable person
  • Calling for a taxi to take the vulnerable person home
  • Using ‘safe havens’ or other local initiatives run by organisations such as St Johns Ambulance
  • Call the police.

Additional Training for;

  • Level 2 Award in Door Supervision
  • Level 2 Award in Security Guarding
  • Level 2 Award in CCTV Operations (Public Space Surveillance)

Identify and know how to report indicators of child sexual exploitation.

Why you need to deliver this training.

Security operatives can play an important role in safeguarding members of the public.  You already deliver training on spotting suspicious behaviours.  This training will add to what you already deliver so that security operatives will be better able to spot signs of child sexual exploitation and know how to report any suspicions they have.

Where does this training relate to the current syllabus?

This training relates to the following Units of the licence-linked qualifications;

  • Working as a Door Supervisor.  Assessment Criterion 8.3 Identify indicators of unusual and suspicious activity
  • Working as a security Guard.  Assessment Criterion 2.5 Explain the importance of vigilance and using local and site knowledge when patrolling
  • Practical Operation of CCTV Unit.  Assessment Criterion 2.3 Identify body language and behaviours that could indicate unusual or suspicious activity

What you must deliver.

The following content has been adapted from materials produced by the Child Exploitation and Online Protection Centre.  You should use and adapt it so that you are able to deliver training to allow security operatives to recognise signs of child sexual exploitation, and understand who to contact with any concerns that they have.  If you want further resources, these can be obtained from the website of the National Working Group for Sexually Exploited Children and Young People

Additional Training - Identify and know how to report indicators of Child Sexual Exploitation

1. There have been a number of high profile cases that have highlighted crimes connected with the sexual exploitation of children.  Security staff often work at night and may work where some of the crimes associated with child sexual exploitation happen.  This training will help security staff to recognise some of the warning signs that these type of crimes may be taking place.  It will also help identify how to report concerns that security staff might have.

2. There are a number of warning signs that crimes associated with child sexual exploitation may be taking place.  These include;

  • Children and young people in the company of older people or anti-social groups
  • Young people acting in an inappropriate and sexualised way with adults or older people
  • Children and young people intoxicated, particularly if they are with older men who are not intoxicated.

3. Visible signs that children are being trafficked might mean child sexual exploitation is taking place.  Warning signs of this include

  • Children and young people arriving and departing a location with different adults on the same day or over a period of time
  • Children and young people getting into and out of a number of different cars
  • Groups of young people using hotels or bed and breakfast establishments with older men.

4. Children who are being sexually exploited may show changes in behaviour or start to look different.  This includes;

  • Unexplained changes in behaviour, such as chaotic, aggressive or sexual behaviour
  • Self-harming or suicide attempts
  • Showing fear in certain company
  • Having cuts and bruises from assaults
  • Having unaffordable new items like clothes or phones
  • Developing expensive new habits like alcohol or drug use.

5. Security staff who suspect that child sexual exploitation is taking place should contact the Police. If they want to remain anonymous, then they can call Crimestoppers on 0800 555 111.

Sep 18, 2013 10:48 AM

SIA Update List of Acceptable Forms of Identification

The SIA have updated the list of acceptable forms of identification that are required for licence-linked qualifications. Group A documents now include a Biometric Residence Permit.

The revised list can be found below:

List of acceptable forms of Identification for SIA licensed linked examinations

Valid from September 2013


Learners must present:

Two identity documents from group A. At least one document must show your current address and at least one document must show your date of birth.

One identity document from group A and two documents from group B. At least one document must show your current address and at least one document must show your date of birth.

Group A documents:


Signed valid passport of any nationality


Signed valid UK photo driving licence (both parts of the full or provisional licence are required)


UK original birth certificate issued within 12 months of birth


UK biometric residence permit

Group B documents:


UK adoption certificate


Valid EU photo ID card


Valid UK firearms licence with photo


Signed valid UK paper driving licence


Marriage certificate or Civil Partnership certificate, with translation if not in English


UK birth certificate issued more than 12 months after date of birth, but not a photocopy


Non-UK birth certificate, with translation if not in English


P45 statement of income for tax purposes on leaving a job issued in the last 12 months


P60 annual statement of income for tax purposes issued in the last 12 months


Bank or building society statement issued to your current address, less than three months old. You can use more than one statement as long as each is issued by a different bank or building society


2nd Bank or building society statement issued to your current address, less than three months old from a different provider to 13


Mortgage statement issued in the last 12 months


Utility bill (gas, electric, telephone, water, satellite, cable,) issued to your current address within the last three months. You can only use one utility bill in support of your application (mobile phone contracts are NOT accepted)


Pension, endowment or ISA statement issued in last 12 months


British work permit or visa issued in last 12 months


Letter from H.M. Revenue & Customs, Department of Work and Pensions, employment service, or local authority issued within the last three months. You can use more than one letter as long as each is issued by a different Government department or a different local authority


2nd letter from different provider to 21


A credit card statement sent to your current address within the last three months. You can use more than one statement as long as each is issued by a different issuer


2nd credit card statement from different provider to 23


Council Tax statement issued in the last 12 months


Child benefit book issued in last 12 months

Sep 18, 2013 10:16 AM

Regulation for Private Investigators Announced

Home Secretary Theresa May has today announced that a new system of regulation is to be introduced requiring all investigators to hold a licence in order to practice.

The new regulatory regime will protect the public from rogue investigators who have fallen under increasing scrutiny in recent years for engaging in unscrupulous practices such as blagging and phone hacking.

Mrs May said “It is vital we have proper regulation of private investigators to ensure rigorous standards in this sector and the respect of individuals’ rights to privacy. That is why I am announcing today the Government’s intention to regulate this industry, making it a criminal offence to operate as a private investigator without a licence.

Anyone with a criminal conviction for data protection offences can expect to have their application for a licence refused. Journalists will be excluded from regulation to allow them to carry out legitimate investigations in the public interest.”

The control and issuing of licences will be managed by the Security Industry Authority (SIA) in a similar manner as the door supervisors, security guard and CCTV operator licences are currently managed. This means individuals will only be granted a licence if they hold a relevant qualification, confirm their identity and undergo a criminality check.

From an IQ perspective, we are delighted that licensing will finally be introduced which can only serve to raise standards in the industry. We have long anticipated such a move and our current qualification, the IQ Level 3 Award for Professional Investigators, has been endorsed by the SIA and recognised as meeting the current qualification requirements for licensing.

In preparation for licensing we have always carried out a full SIA ID check for each learner on our course. This means that we can mass upload the data once the new regime comes into effect, allowing anyone who has previously completed our course to apply for their licence. Please note, however, that If the home office review identifies any additional training requirements then we will be updating our qualification promptly to reflect this and those who already hold the IQ qualification might need to undertake 'top up' training.

The government has pledged to introduce regulation as quickly as possible and to have it in place by next year. In the meantime, if you are interested in either offering or taking the IQ qualification, please get in touch.

Sep 25, 2013 12:49 PM

Security Sector Development Forum a Success

Friday’s Security Sector Development Forum has proved highly successful with a wide range of delegates coming together to share ideas and discuss future developments.

With a diverse agenda, including an update from SIA competency manager Tony Holyland, a guide to funding from SAFE’s Gary Scruby and a walkthrough of the current debate surrounding physical intervention from Mark Dawes, there was much up for discussion and everyone was keen to contribute their views.

The forum also heard from IQ’s Debbie Mallinson, regarding current developments in the security sector, such as event security and surveillance, whilst Head of Development, Stephanie Loke, gave a presentation on IQ Resources and how centres can utilise the upcoming webstore to promote their products.

Feedback from those involved was overwhelmingly positive with the collaborative atmosphere of the centre consultation session particularly singled out for praise. Head of Business Development at IQ, Sallyann Baldry, said “It was a pleasure to welcome centres and members both new and long-standing to the event. Sharing our direction of travel with so many attendees and hearing them reflect on how this might impact their businesses enables IQ to ensure that our curriculum remains innovative and best in class”.

If you would like a copy of the day’s presentations emailed to you then please get in touch.

Jul 30, 2013 09:57 AM

Raymond Clarke Receives Peter Greenwood Award

Raymond Clarke, Chief Executive of IQ and founder of SITO, SAFE and Vocational Compass, has become the 2013 recipient of the Peter Greenwood Award for Outstanding Contribution to the Security Systems Industry.
Raymond Clarke Receives Peter Greenwood Award

Left to Right: Marcus Brigstocke, Pat Allen (FSA chairman), Raymond Clarke and Phil Fagg (president of the ECA)


The Peter Greenwood Award is the longest established individual award in the security profession and has been in existence since Peter’s untimely death in January 1995.   In his position as Chairman of the Security Industry Lead Body (SILB) Implementation Group, Peter worked tirelessly to enhance the cohesion and professionalism of the security industry as it was then.

The award, which is sponsored by the Fire and Security Association (FSA) and awarded by the Worshipful Company of Security Professionals (WCoSP), was presented to Raymond by TV Personality Marcus Brigstocke, FSA Chairman Pat Allen and ECA President Phil Fagg at the ECA’s Gala Dinner and Awards Evening which was held at the ICC, Birmingham on Saturday the 22nd June.

The event was attended by 450 of the great and good of the building services engineering, fire, security and risk management industries.

Commenting on his award, Raymond said, "I am thrilled and honoured to be the recipient of the Peter Greenwood this year, and would like to thank the FSA and Worshipful Company of Security Professionals for this recognition. I had the privilege of working with Peter Greenwood during the 1990's, who was a tireless ambassador for the industry and that makes this award particularly special to me. Thank you to those that were kind enough to nominate me."

Stefan Hay, Head of the FSA said: “Raymond Clarke has been a leading and well respected figure and has held senior roles within the security industry and the vocational education sector since 1988. Originally appointed as the Training Manager for the British Security Industry Association, he went on to create the Security Industry Training Organisation and successfully led the organisation in becoming one of the country’s leading National Training Organisations. His tireless dedication to the sector led to the development of a training and vocational learning infrastructure that ranged from the development of the first National Occupational Standards, to developing supporting training materials, resulting qualifications, relationships with awarding bodies and regional cooperatives dedicated to the delivery of apprenticeships for the security systems industry. He also became one of the country’s most successful bid writers for public funding to support education in the sector securing £ millions for educational based projects. He has made a valuable and long lasting contribution and he is, therefore, a most worthy recipient of the Peter Greenwood Award.”

Jul 04, 2013 09:30 AM

Important Announcement for all Centres Delivering Licence-Linked Security Qualifications

IQ is pleased to announce that following the SIA requirement that the delivery of the Door Supervisors qualification must be delivered over a minimum of 4 days and that each day’s training must not exceed 8 hours the SIA have extended a similar requirement for the other licence-linked qualifications.


From the 1st of July 2013 all centres delivering the Security Guarding, Close Protection and CCTV qualifications will have to ensure that training is delivered over a minimum number of days, and that each day's training must not exceed eight hours (this does not include breaks).

The maximum 8 hour day does not apply to Close Protection due to the ‘real-time’ method of training.

IQ will monitor training providers to ensure that their courses meet these requirements.



Minimum number of days this qualification must be delivered in.

Each day's training must not exceed eight hours.

IQ Award in Security Guarding



IQ Award in Door Supervision



IQ Certificate in Close Protection



IQ Award in CCTV Operations



Please note that these requirements apply to the England, Wales & Northern Ireland versions and to the Scottish versions.

May 28, 2013 09:36 AM

Product of the Month: SAFE Professional Investigator's Course

In a new feature, every month we will feature one product from IQ Resources and give you an extra 10% off when purchased through IQ!

This month's product is the Professional Investigator’s Course from SAFE.

Designed for the budding investigator and fully mapped to the IQ Level 3 Award for Professional Investigators, these learning resources cover the do’s and don’ts of implementing investigations with various practical aspects such as searching for information, interviewing, surveillance and reporting more comprehensively. Peppered with engaging case studies and interactive activities throughout, the course guides students through the Investigative Cycle – Plan, Gather and Report but also covers in great detail other aspects that commonly fall into the remit of the Investigator’s role – such as legislation and best practices.

The new materials can be taught over five days and include everything you need to successfully run a professional investigators course, from PowerPoint slides to structure the lesson around to detailed tutor and student notes. Alternatively, the materials also provide for those studying through distance learning with segmented case activities that enable students to self-learn, whilst still achieving great results. For more information on the course visit SAFE’s description page here.

The full package usually retails for £495*, granting you a license to use the product for a year. This means that for this month only you can purchase these materials for £445* through IQ Resources.

For those who are only interested in either the distance learning or the 5 day course, reduced rates are available; please get in touch for more information.

* Plus VAT.

May 07, 2013 03:03 PM

Development Spotlight: Travel Safety for Women

This edition of development spotlight we are going to take a look at an upcoming customised qualification (CQF), Travel Safety for Women.

This award is being developed in conjunction with Rutherford Training Consultants (RTC), an IQ centre with considerable experience in this sector, having provided training courses in travel security for many years.  With a spate of recent attacks on women around the globe, both IQ and RISC recognised the need for an accredited qualification in order to help women understand and reduce the many risks that they could potentially face whilst abroad.

The qualification consists of a single unit divided around three key themes; thorough preparation and how to effectively plan your itinerary and minimise risk; personal safety whilst abroad, including ways to avoid crime and keep yourself safe, and conflict resolution practices for situations involving violence.

Whilst this qualification is aimed specifically at women travellers, it will soon form one part of a suite of three awards that are currently in development, all with the aim of making travel safer. The additional qualifications will include one for backpackers, with a focus on gap-year students and one for executive travellers.

IQ and RTC will be holding a launch for this qualification on May 22nd at Walkabout restaurant next to Temple Underground Station in London. There will be two workshops showcasing some of the practical elements of the qualification. If you are interested in attending the launch you can contact Rutherford Training on 0208 434 3459 or email


The development of an IQ customised qualification, as opposed to one on a national framework such as the QCF, has a number of significant benefits to the originating organisation. There is greater flexibility in terms of the design and structure, for example allowing units of different sizes and levels to be put together. A training provider or employer can accredit a course they already offer or develop a structured learning plan around a skills-gap that they have identified. A significant benefit of the CQF is the reduced development timeframe, we offer guarantees attached to the turnaround time for approval, enabling training providers or employers to rapidly capitalise on market opportunities or business needs.

Organisations that place awards on IQ’s Customised Qualification Framework are also able to retain some or all of the intellectual property. We also encourage our centres to make any accompanying learning materials available through IQ Resources, enabling them to create an additional income line.

For more information on the development process, click on the link below or get in touch.

Jun 03, 2013 12:31 PM

Public to Benefit from Better Trained Door Supervisors

The SIA have issued the following press release regarding the new Up-Skilling Door Supervisors qualification:

'The public will benefit from better trained door staff as new rules come into effect.

From today [04 Feb], door supervisors renewing their Security Industry Authority licence will need to have taken additional training and gained the Level 2 Award for Up-skilling Door Supervisors qualification.

The change means that door supervisors will need to complete training in physical intervention skills as well as demonstrating knowledge in areas of first aid, awareness of terrorist threats and considerations in dealing with children and young people.

SIA Competency Manager Tony Holyland explains: “Door staff are often the first people party-goers see on a night out to their local pub or club. As the night time economy has developed, the role of the door supervisor has changed. The additional mandatory skills will help door supervisors to handle situations, which can often involve resolving drink-fuelled disputes and escorting disorderly revellers off the premises.

“In highly-emotive situations, the door supervisor has to be able to protect the public and sometimes, him or herself from abuse. The new requirements will better equip door supervisors whilst they are on duty to do this in a safe manner.

“We would urge all door staff to make sure that they take the additional training before they renew their licence. Anyone supplying or employing door staff should ensure that they use our online Register of Licence Holders to ensure that their operative are properly trained and holds a valid SIA licence.”'

For information on the IQ Up-Skilling award, click here (or here for Scotland).

For more information on the SIA or to view this Press Release in its original context, click here

Feb 04, 2013 03:38 PM

New Training Programme for Healthcare Security Officers

Industry Qualifications, the first pan-sector mutual awarding organisation in the UK, has today announced the accreditation of the IQ Level 2 Industry Award in Healthcare Security (Top Up).

The ‘Top Up’ qualification is the first of a suite of three that will together create a new benchmark training standard for Healthcare Security Officers and answer the need for nationally approved training specific to the role.

The 'Top Up' programme has been designed to avoid expensive overlap of training, offering those who are already SIA qualified to 'up-skill' to the new training standard without having to undertake the ‘Full’ programme.

The 'Full’ programme for Healthcare Security Officers will incorporate the ‘Top Up’ training and also meet the criteria set by the SIA for Security Guarding and Door Supervision licence linked training, bringing it in-line with existing recognised occupational standards.

The ‘Full’ programme includes optional training in protective breakaway skills, physical intervention skills (holding, escorting & disengagement) and physical restraint (on a bed, a trolley and on the floor). The physical intervention training will equip Healthcare Security Officers with the practical skills needed to carry out Criminal Justice and Immigration Act (CJIA) role responsibilities and ensure appropriate use of their powers.

The new qualification is endorsed by the National Association for Healthcare Security (NAHS). Chairman Peter Finch, welcoming the qualification, said

“We are delighted to have been involved with the development of this training package. Our security officers are our 24/7 eyes and ears on the ground and it is essential that they are appropriately trained to protect our facilities and staff from terrorism and other crime. This qualification will go some way towards achieving that aim.”

Richard Hampton of NHS Protect added:

“The scope of the new 'Top Up' programme highlights the knowledge and professional capabilities currently required of Healthcare Security Officers.  I hope the training contributes to making their work safer.”

Programme creator, Jim O’Dwyer of AEGIS said:

“The new ‘Top Up’ training comprehensively reflects the complexity and diversity of a Healthcare Security Officer role and the broad range of security tasks, duties and responsibilities it entails. I am very grateful to all the NAHS officials who contributed and I’m looking forward to the ‘roll out’ of the Full programme.”

Head of Business Development of Industry Qualifications, Sallyann Baldry said:

“The introduction of qualifications to improve standards, with a real focus on patient-centred practice which will reduce the risk of assault for those working in healthcare is to be welcomed.

“There is an ever increasing need to recognise the skills and knowledge of professionals working within the healthcare community, which often goes unrewarded and IQ is delighted to be at the forefront of supporting the continuing professional development needs of over 15,000 security personnel in healthcare settings from acute, mental and general hospitals to nursing, residential and day care establishments.”

Further information for editors :

AEGIS Skills Ltd is a training and consultancy company with established expertise in developing and delivering professional training for those working in the security and care sectors and a strong track record of supplying ‘fit for purpose’ training that equips delegates with the knowledge and skills they need to perform their role safely, ethically and professionally.

Contact: Jim O’Dwyer
AEGIS Skills Ltd, Suite 2 Camelot, 6 Watkin Rd, Bournemouth BH5 1HP
T: 01202 773 736 E:

The National Association for Healthcare Security (NAHS)

The National Association for Healthcare Security (NAHS) is a non-profit making professional organisation of Healthcare Managers in the United Kingdom, who are responsible for security. The NAHS works to improve security in healthcare facilities through training and the exchange of information and experiences. The NAHS, as a stakeholder in healthcare security, aims to support the NHS Security Management Service (SMS) as it develops the strategic direction and development of NHS healthcare security.

Contact: Peter Finch CSyP CPP, FSyI FInstLM MCMI MIEM
Trust Security Adviser & Local Security Management Specialist (0025)
Sandwell & West Birmingham Hospitals NHS Trust City Hospital, Dudley Road, Birmingham, B18 7QH
Tel:  0121 507 4870

NHS Protect

NHS Protect is the operating name of the NHS Counter Fraud and Security Management Service. NHS Protect provides policy and operational guidance relating to the management of security within the NHS in England. It strives to ensure permanent improvements are made to provide the best protection for NHS staff and property.

Contact: Richard Hampton, Head of Local Support and Development Services, NHS Protect.
Tel: 0207 895 4500

Nov 20, 2012 04:01 PM

Update: IQ Welcome Confirmation of SIA Position Regarding Door Supervision Training

From the 1st December 2012, those providing training for Door Supervisors will be required to deliver the programme over a minimum of four days, something that has always been an absolute requirement of IQ for all of its centres.

Update: The SIA have now updated their website to reflect this stipulation

IQ has previously raised concerns with the SIA in August that the minimum four day requirement for door supervision training was not being universally applied by awarding organisations in the sector. The concern was that this had led to a situation where those providing training over three extended days (or less) were distorting the market, and unfairly competing with those wishing to provide training to a more professional standard.

Welcoming the announcement, Raymond Clarke, Chief Executive of IQ said, “The purpose of regulation is to raise standards in the industry. I doubt that many of us would be able to learn over training periods extending to ten hours or more in a single day and am surprised that some have been willing to countenance the approach. If we expect customers, employers and indeed candidates to gain from and value the training provided, it has to be delivered and assessed to professional standards.”

Nov 09, 2012 09:21 AM

IPSA link with IQ

The International Professional Security Association (IPSA) has become the latest representative body from the security industry to become a member of Industry Qualifications. As a representative member of IQ, IPSA will play an important role in shaping the IQ offer for the security sector, in addition to working with IQ on the development of qualifications to support IPSA training initiatives.

The involvement of representative bodies is a key part of the IQ stakeholder engagement strategy, and is designed to ensure that IQ products and services remain focused on industry needs, and meet industry standards. “IPSA have a long tradition for championing education in the security sector, stretching back to 1958,” said Raymond Clarke, Chief Executive of IQ. “As a member of IPSA myself, I am only too aware of the invaluable service that is provided by IPSA in advising and representing members on a wide range of issues, including education. We look forward to supporting IPSA with its own plans for training, and benefitting from the tremendous source of expertise and guidance that becomes available to us.”

Chairman of IPSA, Mike White said, “IPSA are proud to be associated and aligned with IQ, a progressive, innovative and forward thinking organisation constantly seeking to achieve the very highest standards in training and skills development. We look forward to a long and productive relationship and to working together to enhance the training opportunities available to our members.”

For further information, please contact Justin Bentley at IPSA 01257 249945 or Raymond Clarke at IQ 01952 457452.

Sep 03, 2012 04:48 PM

Call for Views on Close Protection Licence Arrangements

Views on the close protection licence arrangements are being sought by the Security Industry Authority in light of the updates to the qualification needed to obtain a door supervisor licence.

For more information, please see the SIA press release:

Aug 16, 2012 09:12 AM

Changes to SIA Acceptable Identification Procedures

IQ is changing its procedures for assessments for Licence to Practice qualifications in conjunction with the SIA, whom have announced changes to the documents it will accept for identification for licence applications from the 31st of August 2012.

IQ has released a new List of acceptable forms of Identification for SIA licensed linked examinations. Centres are advised to familiarise themselves with the new procedures and advise their candidates of the potential changes when they apply for their licence.

A summary of changes made by the SIA are:

  • 4-UK adoption certificate - has been moved from Group A to Group B.
  • The following are no longer acceptable forms of ID:
    • 16-Mobile phone contract;
    • 17-TV licence in your name and current address issued in last 12 months,
    • 19- Certificate of British nationality,
    • 26-Court summons issued in last 12 months,
    • 28-A payslip, with your address and the employer's name or logo, that is less than three months old.

These changes will take effect on the 31 August.

Any assessments received by the IQ office on or after the 31st of August will be checked against the new guidelines. Please note that any new licence applications received by the SIA on or after 31 August will be processed according to the new ID requirements.

For more information, please see the SIA press release.

The new list of acceptable ID can be found at : List of acceptable forms of Identification for SIA licensed linked examinations

The updated Security Guide can be found at found at the security section of the centre portal (please login to gain access to the documents).

Aug 15, 2012 11:28 AM

Upskilling Door Supervisors Qualification Becomes Mandatory in February 2013

The SIA announces that the Award for Upskilling Door Supervisors will become a mandatory requirement for all door supervisors qualified before June 2010 when renewing their SIA licence from 4th February 2013.

This training is already a compulsory part of the current nationally-recognised Award in Door Supervision introduced from June 2010. It is now to also become a requirement for those with the previous door supervision qualifications. Only door supervisors that have qualified before June 2010 will need to take the new award, as the content is included in the newer post-June 2010 qualification.

After 4th February 2013, any individual who currently holds a door supervisor licence but does not carry out licensable activities in this sector can obtain a security guarding licence without additional training on renewal of their licence.

The award includes physical intervention skills training, awareness of terrorist threats, considerations in dealing with 14 to 18 year-olds and first aid awareness. Being trained in the appropriate techniques and how to use them will help door staff to manage difficult situations, minimising the risk of injury to members of the public and to themselves.

As previously announced, IQ's Upskilling Qualification has been operational since June, and comprises of 3 mandatory assessments as follows :




Number of questions

Time allowed


Safety Awareness for Door Supervisors

Multiple choice question paper


20 minutes


Physical Intervention Skills for the Private Security Industry


Multiple choice question paper


30 minutes


Internally marked demonstration of skills, quality assured by IQ



All IQ approved centres gain access to a free downloadable workbook that covers the required learning for the Safety Awareness unit.

For more information, please see the press release released on the SIA website : 

For more information about the IQ Upskilling Qualification, please see: 

Aug 07, 2012 05:45 PM

Comments on the Home Affairs Select Committee Report on the Private Investigation Industry

The Home Affairs Select Committee has today (July 6th) published its report into the operation and regulation of the Private Investigations sector. Raymond Clarke, IQ’s chief executive comments.

The report, which covers the role of investigators, their relationship with law enforcement agencies, licensing of the sector and issues surrounding data protection makes interesting reading and is available at Central to the recommendations is the establishment of a new code of conduct for investigators.

In terms of skills, the report states, “We are convinced that competency does not ensure conscience. The core of any training regime for investigators ought to be knowledge of the Code of Conduct and the legal constraints that govern the industry.”

“Whilst the shape of licensing is not bound by the outcomes of the Select Committee enquiry the report provides a useful contribution to the debate,” said Raymond Clarke, Chief Executive of IQ. “The coverage of the skills issue in the report is a little disappointing and provides little guidance. We believe that the current standards, endorsed in principle by the SIA, cover much of the requirements as a general qualification but more consideration could have been given to how specialisms could have been included within licensing. In principle, we support the addition of a code of conduct and its inclusion within training requirements for the industry.”

“There is a risk that the lack of detail in the report on skills issues will lead to investigators and investigation companies deferring investment in training whilst awaiting a definitive interpretation of the way forward. We would encourage the SIA to provide clear guidance on the future development of training and qualification standards for investigators so that those working in the sector can engage in development activities, confident that they will be recognised in the future.”

Jul 06, 2012 10:54 AM